Service Operations Leader
2 weeks ago
Company Overview:
DISH, a subsidiary of EchoStar, has been transforming the landscape of connectivity for over four decades.
Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and we are currently developing America's First Smart NetworkTM.
Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.Department Overview:
The In-Home Services team spearheads all field operations, overseeing thousands of technicians across nearly 100 locations nationwide.
We are committed to fostering a collaborative and dedicated workforce that manages inventory, fleet operations, and performance metrics - IHS is the pivotal force that connects our clients with the finest products and services in the industry.
Key Responsibilities:
The Service Operations Leader provides strategic direction and leadership to the Field Service Technician team, ensuring complete customer satisfaction.
As a Service Operations Leader, you will be tasked with guiding, mentoring, and developing technicians to cultivate a high-performing team that delivers unparalleled customer service.
This fulfilling role offers a competitive starting salary along with the potential for substantial bonuses based on team performance. We provide complimentary DISH programming, comprehensive training, and remarkable opportunities for career advancement.
Core Duties:
Facilitating training and ongoing development for new employees
Exemplifying and instructing behaviors that guarantee exceptional customer service
Educating current Installers/Technicians on evolving processes, procedures, and technologies
Conducting on-site evaluations to assess and coach team members on service quality and safety compliance
Enhancing team and individual performance through hands-on collaboration with technicians
Overseeing fleet management processes, including vehicle maintenance and care
Addressing escalated customer and employee concerns
Qualifications:
Skills and Competencies:
Proven ability to lead, develop, mentor, and coach teams
Capability to interpret safety regulations, operational guidelines, and procedural manuals
Ability to gain a comprehensive understanding of processes and responsibilities performed by direct reports
Proficient in report writing and correspondence
Exceptional presentation, facilitation, and communication skills
Physical capability to frequently lift and/or move up to 75 pounds, work in confined spaces and various climates, and operate a motor vehicle safely
Ability to safely climb a 40-foot ladder, ensuring that the combined weight of the employee and any tools or equipment does not exceed safety limits
Willingness to work flexible hours, including 45+ hours per week, and weekends
Benefits:
We offer a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company matching, ESPP, career development opportunities, and a flexible time-off policy; all benefits can be reviewed in detail.
The base salary range provided is a guideline.
Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is influenced by the role's location and may change based on work location.
Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.Salary Range:
USD $(phone number removed) - $(phone number removed) / Year
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