Customer Service Team Lead

3 weeks ago

Brockport, United States Goodwill of the Finger Lakes Full time

**JOB TITLE: CUSTOMER SERVICE TEAM LEADER**

**PAY: $17.75/hour**

**SUMMARY:**

The Customer Service Team Leader is responsible for supporting the Store Leader by serving as the Leader on Duty (LOD) assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

Competencies needed to be successful in this job include: Customer Focus, Interpersonal Skills, Self Development, Communication & Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

- Serves as Leader on Duty as dictated by schedule:

- Ensures safe work practices are followed at all times

- Ensures the facility is neat, clean and organized to prevent injury or accident.

- Ensures employees, volunteers, community service personnel and others use safe work methods at all times.

- Assists with supervising the daily cash drawer balances and deposits of store receipts:

- Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.

- Balances cash and deposits store receipts as required.

- Assists with the transmission of all required reports.

- Assists with the supervision of all employees.

- Reviews customer concerns and resolves appropriately.

- Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).

- Performs the duties of team members as staffing needs arise.

- Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.

- Maintains proper security of all company assets.

- Assists the Store Manager with store employee meetings as necessary for employees in assigned operation.

- Assists in ensuring that store equipment is kept in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.

- Contributes to the effectiveness of the store by performing all other tasks as assigned.

**SUPERVISORY RESPONSIBILITIES:**

Indirectly supervises store team members, volunteers and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.

**QUALIFICATION REQUIREMENTS:**

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

**EDUCATION and/or EXPERIENCE:**

High School Diploma or General Education Degree (GED). Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.

OR EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE.

Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

**Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability**

Status : Full Time

Shift : First (Day), Second (Afternoon)

Location : 1807 Nathaniel Poole Tr, Brockport, US, NY, 14420

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