Patient Service Representative
3 weeks ago
RadNet is seeking a Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and their families.
Key Responsibilities:
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients
Requirements:
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
About RadNet:
RadNet is a leading provider of high-quality, patient-centered imaging services. We are committed to delivering exceptional care and service to our patients and their families.
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