Customer Service Associate

4 weeks ago


Brockport, United States Lineage Logistics Holding, LLC Full time

As a Customer Service Associate at Lineage Logistics Holding, LLC, you will be responsible for delivering exceptional customer experiences by processing customer orders, tracking product availability, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Verify inbound receipts for accuracy and process customer orders efficiently
  • Develop and maintain customer relationships through effective communication and issue resolution
  • Generate customer reports as requested and coordinate product availability with the warehouse team
  • Collaborate with Operations to expedite special client requests and resolve customer issues
  • Maintain accurate documentation and filing systems

Requirements:

  • High school diploma or equivalent required; excellent verbal and written communication skills
  • Proficient computer skills, including Microsoft Office Suite; ability to multitask and prioritize workload
  • May be required to lift up to 20 pounds; weight may vary depending on facility

Why Lineage?

At Lineage Logistics Holding, LLC, we value our team members and offer a range of benefits, including medical, dental, and basic life and disability insurance, 401(k) retirement plan, paid time off, and annual bonus eligibility.



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