Customer Service Representative

3 days ago

Chantilly, United States The Bowen Group Full time
Customer Service Representative (Northern Virginia)

I am passionate about helping others.
I have empathy.
I excel at communicating.
If this describes you, our Veterans need You

The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.

At Bowen, you will get:
  • $17.20/hr.
  • 11 Paid Holidays
  • Employee Only Medical, Dental, Life Insurance, and more
**We are only hiring team members that live in the Northern Virginia area at this time.

Interested? Read on...
The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.

This position is 100% virtual.

CORE FUNCTIONS AND RESPONSIBILITIES:
  • Understand and explain Department of Veterans Affairs (VA) services or procedures
  • Ask clarifying questions to identify complex or vague requests for VA services and information
  • Accurately record details of calls and other service requests in an expected time frame
  • Select appropriate VA services to meet the specific needs of customers
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
  • Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
  • Maintain confidentiality and privacy of callers
  • Organize and prioritize multiple tasks

QUALIFICATIONS AND REQUIREMENTS:
  • Six months of work experience in customer service and call center environment
  • Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
  • Ability to work under pressure including calm and effective dealing with escalating or difficult calls
  • Capability to "think on your feet" to offer additional solutions to problems
  • Detail-oriented with strong organizational and time-management skills
  • Excellent verbal, interpersonal and written communication skills
  • Familiarity with the military and veteran community programs is a plus
  • U.S. Military Veteran or Veteran family members receive additional consideration
  • Must be a U.S. Citizen or a Green Card Holder
  • Proof of eligibility to work in the United States
The Bowen Group gives preferential consideration to U.S. Military Veterans or Veteran family members.

BOWEN PERKS:
  • Health and Dental Insurance - Employee Premiums 100% paid by Bowen
  • Group Life insurance - Employee Premiums 100% paid by Bowen
  • Short-term Disability - Employee Premiums 100% paid by Bowen
  • Generous vacation and sick leave
  • 11 Paid Federal Holidays
  • 401(k)

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

The Bowen Group participates in the E-Verify program in certain locations as required by law. .

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States Ampcus Full time

    Job Description:At Ampcus, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Interact with customers, company sales, and/or service representatives to...

  • Customer Service Representative

    1 day ago

    Chantilly, Virginia, United States Leisnoi Incorporated Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Leisnoi Incorporated.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels. This role requires strong...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States Leisnoi Incorporated Full time

    Job Title: Customer Service RepresentativeLeisnoi Incorporated is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries in a...

  • Customer Service Representative

    3 days ago

    Chantilly, Virginia, United States The Bowen Group - VEOCC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, ensuring they receive the assistance they need.Job Summary:The Customer Service...

  • Customer Service Representative

    2 days ago

    Chantilly, Virginia, United States Staff My Agency Full time

    Customer Service Representative Job DescriptionTarek Elhendaway - State Farm Agency, located in South Riding, VA is currently seeking a talented, caring, and professional to join our team as a Customer Service Representative. This position is focused on providing exceptional customer service for a well-established State Farm Agent.Key...

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States Lennar Homes Full time

    About the RoleLennar Homes is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our homeowners, ensuring their satisfaction with our products and services.Key ResponsibilitiesHomeowner Support: Provide timely and effective support to...

  • Customer Service Representative

    2 months ago

    Chantilly, United States Staff My Agency Full time

    Tarek Elhendaway - State Farm Agency, located in South Riding, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we...

  • Customer Service Representative

    6 days ago

    Chantilly, Virginia, United States The Bowen Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, issues, and concerns with professionalism and care.Key...

  • Customer Service Representative

    3 weeks ago

    Chantilly, United States U-Haul Full time

    Location: 3995 Westfax Dr, Chantilly, Virginia 20151 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    4 weeks ago

    Chantilly, United States Tarek Elhendawy - State Farm Agency Full time

    Job DescriptionJob Description Tarek Elhendaway - State Farm Agency, located in South Riding, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the...

  • Customer Service Representative

    2 months ago

    Chantilly, United States Tarek Elhendawy - State Farm Agency Full time

    Job DescriptionJob Description Tarek Elhendaway - State Farm Agency, located in South Riding, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States Lennar Full time

    Customer Care RepresentativeLennar is seeking a dedicated and detail-oriented Customer Care Representative to provide exceptional service to our homeowners. As a key member of our team, you will be responsible for evaluating customer requests, scheduling trades to complete work, and ensuring homeowner satisfaction.Key Responsibilities:Guide homeowners...

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States Leisnoi Incorporated Full time

    Job Title: Customer Service RepresentativeLeisnoi Incorporated is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Chantilly, Virginia, United States Lennar Full time

    Customer Care RepresentativeLennar is seeking a skilled Customer Care Representative to provide exceptional service to our homeowners. As a key member of our team, you will be responsible for evaluating customer requests, scheduling trades to complete work, and ensuring homeowner satisfaction.Key Responsibilities:Guide homeowners through the New Home...

  • Customer Service Representative

    1 week ago

    Chantilly, Hauts-de-France, United States Jonathan Gjeldum - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional service to our customers and driving business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers, providing...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States SF Staffing Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at SF Staffing Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle all customer inquiries and concerns in a timely and...

  • Customer Service Representative

    2 days ago

    Chantilly, Virginia, United States Lennar Homes Full time

    About Lennar HomesLennar Homes is a leading homebuilder dedicated to delivering exceptional customer experiences and building quality homes. Our commitment to quality, value, and integrity guides our approach to customer care.Customer Care Representative RoleWe are seeking a Customer Care Representative to join our team. As a key member of our customer care...

  • Customer Service Representative

    4 weeks ago

    Chantilly, Virginia, United States Lennar Homes Full time

    About the RoleLennar Homes is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for handling customer care requests in a professional and timely manner.Key ResponsibilitiesCustomer Care: Evaluate customer requests, schedule trades to complete work, expedite repairs, and ensure...

  • Bilingual Customer Service Representative

    3 days ago

    Chantilly, Virginia, United States Arlluk Technology Solutions Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Arlluk Technology Solutions. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Mandarin and English.Key...

  • Customer Service Representative

    3 weeks ago

    Chantilly, United States Leisnoi Incorporated Full time

    Job Title Customer Service Representative Education N/A Location Chantilly, Virginia - VA US (Primary) Career Level Experienced (Non-Manager) Category Customer Service Salary Grade Date Needed By Job Type Full-time Travel Job Description JOB DESCRIPTION POSITION TITLE: Customer Service Representative REPORTS TO: IT Project Manager of Enterprise Solutions...