Customer Experience Trainer

2 weeks ago

Alcoa, United States Cirrus Aircraft Full time
Job Summary

The Cirrus Experience Learning and Development team is looking for an experienced training facilitator who will be an essential part of the expansion of our world-class customer engagement curricula. The person in this role will implement educational experiences with both internal Cirrus employees and externally, across the Cirrus Authorized Network to support their engagement in maintaining the Cirrus experience. The Cirrus experience Trainer will be responsible for implementing impactful education initiatives using a variety of learning solutions including in-person classes, live and recorded webinars, on-demand videos and virtual classroom sessions. Additionally, the trainer will function in an advisory capacity to anticipate and recommend innovative learning strategies and content.

Duties and Responsibilities/Essential Functions
  • Supports the Cirrus World Class customer experience standardization and training within Cirrus and across Cirrus Authorized network.
  • Embodies the consistent and effective use of the Cirrus Service Essentials.
  • Facilitates and delivers educational programs via classroom, webinar, or other virtual environments in an engaging manner that is inclusive of various adult learning styles.
  • Collaborates with the Cirrus Experience Manager, Learning and Development, other Cirrus leaders, and business partners to identify requirements needed for learning content development
  • Conducts measurements of learning initiatives, programs, and materials; recommends improvements and adjustments to increase learning engagement and retention.
  • Assists in the creation of instructional videos, webinars, & presentations for HR related initiatives, such as onboarding, safety procedures, career development, employer branding, etc.
  • Regular, reliable and predictable attendance.
  • Travel Requirements estimated up to 50%, including the potential need to travel internationally.
  • Company vehicle driving requirements estimated at 5%; must have driver's license and acceptable driving record.
Qualifications
  • Bachelor's degree in business, hospitality management, education, human resources, or related area required
  • 5+ years' experience in presenting, facilitating, and leading training, preferably in a luxury brand setting
  • Ability to demonstrate sound judgement
  • Proven creativity with experience in education
  • Proven knowledge of traditional and modern learning techniques
  • Proven knowledge of digital learning media (infographic, training videos, etc.)
  • MS Office Suite proficient
  • Ability to effectively manage stress, including competing work demands and multiple projects at the same time
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
  • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.Duties, responsibilities and activities may change at any time with or without notice.Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

  • Customer Experience Trainer

    2 months ago

    Alcoa, United States Cirrus Aircraft Full time

    Job SummaryThe Cirrus Experience Learning and Development team is looking for an experienced training facilitator who will be an essential part of the expansion of our world-class customer engagement curricula. The person in this role will implement educational experiences with both internal Cirrus employees and externally, across the Cirrus Authorized...

  • Customer Experience Trainer

    4 weeks ago

    Alcoa, United States Cirrus Aircraft Full time

    Job Summary The Cirrus Experience Learning and Development team is looking for an experienced training facilitator who will be an essential part of the expansion of our world-class customer engagement curricula. The person in this role will implement educational experiences with both internal Cirrus employees and externally, across the Cirrus Authorized...

  • Customer Experience Trainer

    3 months ago

    Alcoa, United States Cirrus Design Corporation Full time

    Job DescriptionJob DescriptionJob SummaryThe Cirrus Experience Learning and Development team is looking for an experienced training facilitator who will be an essential part of the expansion of our world-class customer engagement curricula. The person in this role will implement educational experiences with both internal Cirrus employees and externally,...

  • Customer Experience Coach

    3 days ago

    Alcoa, Tennessee, United States Cirrus Design Corporation Full time

    Job Title: Customer Experience TrainerJob Summary:The Cirrus Experience Learning and Development team is seeking an experienced training facilitator to join our team. As a Customer Experience Trainer, you will play a crucial role in implementing educational experiences that support the Cirrus experience standardization and training within Cirrus and across...

  • Customer Experience Ambassador

    7 days ago

    Alcoa, Tennessee, United States Harper Auto Wash Full time

    {"title": "Customer Experience Champion", "description": "Job SummaryAt Harper Auto Wash, we're not just looking for car cleaners - we're building a team of enthusiastic, high-energy customer experience champions. If you're passionate about delivering exceptional service and creating memorable experiences for our customers, we want to hear from...

  • Customer Experience Ambassador

    2 weeks ago

    Alcoa, Tennessee, United States Harper Auto Wash Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Champion at Harper Auto Wash.Key ResponsibilitiesDeliver Exceptional Customer Service: Provide a warm and genuine smile to every customer, greet members by name, and demonstrate a positive attitude to ensure a great experience.Interior...

  • Customer Experience Specialist

    3 days ago

    Alcoa, Tennessee, United States Cirrus Design Corporation Full time

    Job Title: Customer Experience AdvisorJob Summary:This Customer Experience Advisor will play a critical role in supporting retail operations at Cirrus Design Corporation's flagship location in Knoxville, Tennessee. The successful candidate will be responsible for delivering exceptional customer experiences, building lifelong relationships, and driving...

  • Customer Experience Champion

    4 months ago

    Alcoa, United States Harper Auto Wash Full time

    Job DescriptionJob DescriptionJob Summary Car Wash Associates are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. Harper Auto Wash is not only recruiting “car cleaners”, instead, Harper Auto Wash is building an...

  • Customer Experience Champion

    4 months ago

    Alcoa, United States Harper Auto Wash Full time

    Job Summary Car Wash Associates are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. Harper Auto Wash is not only recruiting "car cleaners", instead, Harper Auto Wash is building an enthusiastic, high-energy, customer...

  • Customer Experience Coach

    2 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Cirrus Experience Learning and Development team is seeking an experienced training facilitator to play a key role in expanding our world-class customer engagement curricula. This individual will implement educational experiences with internal Cirrus employees and the Cirrus Authorized Network to support their engagement in maintaining the...

  • Customer Experience Coach

    2 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job Summary Cirrus Aircraft is seeking an experienced training facilitator to join our Experience Learning and Development team. As a key member of our team, you will be responsible for implementing educational experiences that support the Cirrus customer experience standardization and training within Cirrus and across the Cirrus Authorized...

  • Customer Experience Advisor

    1 month ago

    Alcoa, United States Cirrus Design Corporation Full time

    Job DescriptionJob DescriptionJob SummaryThis Customer Experience Advisor supporting retail operations is based at the Cirrus Store’s flagship location in Knoxville, Tennessee. From this vantage point, they are responsible for owning and improving the customer experience for Cirrus aircraft owners and pilots resulting in lifelong relationships, a robust...

  • IT Project Manager

    4 weeks ago

    Alcoa, United States Cirrus Aircraft Full time

    Description Job Summary The IT Project Manager is responsible for leading and facilitating cross functional teams, ensuring alignment with standard project and Agile/Scrum practices, and owning project execution of initiatives in support the IT strategic roadmap,. The Project Manager works with a Product Manager and other business stakeholders to determine...

  • IT Project Manager

    3 months ago

    Alcoa, United States Cirrus Design Corporation Full time

    Job DescriptionJob DescriptionJob SummaryThe IT Project Manager is responsible for leading and facilitating cross functional teams, ensuring alignment with standard project and Agile/Scrum practices, and owning project execution of initiatives in support the IT strategic roadmap,. The Project Manager works with a Product Manager and other business...

  • IT Project Manager

    4 weeks ago

    Alcoa, United States Cirrus Aircraft Full time

    Job Summary The IT Project Manager is responsible for leading and facilitating cross functional teams, ensuring alignment with standard project and Agile/Scrum practices, and owning project execution of initiatives in support the IT strategic roadmap,.The Project Manager works with a Product Manager and other business stakeholders to determine scope and...

  • Customer Engagement Training Specialist

    4 weeks ago

    Alcoa, Tennessee, United States Cirrus Design Corporation Full time

    Job OverviewPosition SummaryThe Cirrus Design Corporation is seeking a skilled training facilitator to play a vital role in enhancing our premier customer engagement training programs. This individual will be responsible for delivering educational experiences to both internal team members and external partners within the Cirrus Authorized Network, ensuring...

  • Domino's Customer Service Rep/Pizza Maker – Topside

    2 months ago

    Alcoa, United States Domino's Pizza Full time

    Why Work for Domino’s/What We are Offering Our Great Team Members.  Newly Updated Payscale! • We are the number 1 pizza company in the world! • Growth and Career Advancement Opportunity – Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor,...

  • Delivery Experience Advisor

    1 week ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Associate Delivery Experience Advisor plays a vital role in ensuring customer satisfaction for Cirrus Aircraft customers from the initial order to delivery and beyond. This position assists the Delivery Experience Account Managers in all aspects of the pre-delivery and delivery process, guaranteeing a seamless and positive experience for our...

  • Delivery Experience Coordinator

    3 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Customer Satisfaction Specialist will be responsible for ensuring that all Cirrus customers have a positive experience from the moment they place an order to the delivery of their aircraft and beyond. This role will work closely with the Delivery Experience Account Managers to ensure that all aspects of the pre-delivery and delivery process...

  • Associate Delivery Experience Advisor

    3 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Associate Delivery Experience Advisor will play a critical role in ensuring customer satisfaction from the initial aircraft order to delivery and beyond. This position will work closely with the Delivery Experience Account Managers to deliver exceptional customer experiences.Duties and ResponsibilitiesDevelop and maintain strong relationships...