Customer Experience Champion

6 months ago

Alcoa, United States Harper Auto Wash Full time
Job Summary

Car Wash Associates are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. Harper Auto Wash is not only recruiting "car cleaners", instead, Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars

If creating consistently incredible customer experiences day in and day out at a modern car wash facility intrigues you, please apply We are a growing company with a variety of exciting career paths

This position is located at the Alcoa Harper Auto Wash. All work is performed inside in a climate controlled environment.

Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Short & Long Term Disability
  • Employer Paid Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Paid Birthdays
  • Paid Training
  • Opportunities for Advancement
  • Closed Sundays
  • Healthy Work/Life Balance
Responsibilities
  • Customer service, attentiveness, cheerfulness, and authenticity are non-negotiables and critical to success in this role
  • Greet each Wash customer with a warm, genuine smile, and cheerfully greet members by name when they visit the interior cleaning tunnel
  • Demonstrate a positive, can-do attitude and a willingness to go above and beyond for customers
  • Safely direct customers into the wash tunnel, while adhering to process and protocol
  • Perform interior cleaning services, including vacuuming and window cleaning, with careful attention to detail
  • Continuously monitor the quality of work and identify any issues or damage, promptly reporting them to the supervising manager
  • Collaborate effectively with team members to maintain an efficient, smooth-running operation
  • Adhere to all safety protocols and maintain a clean, organized work environment
  • Other duties as assigned to enhance the overall customer experience
Qualifications
  • Exceptional customer service skills and a naturally friendly, outgoing personality
  • Ability to work quickly and efficiently in a fast-paced environment
  • Strong attention to detail and a commitment to delivering high-quality work
  • Excellent communication skills and the ability to interact professionally with customers
  • Valid driver's license


About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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