Residential Customer Experience Specialist

1 month ago

Lake Havasu City, United States Allo Fiber Full time

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Are you on the search for a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer-facing duties on and off the phones, and take on projects as needed. RESPONSIBILITIES: Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered. Complete change of service requests (open service orders and make changes to accounts). Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues. Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren’t shy about having a real conversation. Provide an excellent customer experience Colorado Residents: typical pay range for this role will be from $17.00 - $19.00 per hour depending on experience. EDUCATION: High school diploma or equivalent EXPERIENCE: 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: Well-spoken communicator, who can confidently give solutions by phone, email, or live chat. Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands. Ability to learn and grasp new concepts and work through problems in a logical manner. General troubleshooting ability preferred. Ability to be self-directed, multitask, and the ability to handle confidential information. We Offer: Extensive training. We will make sure that you have the knowledge and tools to handle your first customer interaction. So to ensure the customer has the best experience possible. Employee incentives like free ALLO swag and discounts on our services. Fun Team Environment, where you will feel comfortable with those you work with right away. Teamwork truly makes the dream work. Growth within the company. We set you up for success to move up in your department or explore openings in other departments. REQUIREMENTS: While this position isn't entirely remote, it offers hybrid flexibility (3 days in the office/2 days from home), contingent upon performance, approval from your supervisor, and reliable internet connectivity. For hybrid work, a prerequisite is having internet speeds of 100 Mbps download and 40/50 Mbps upload. Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date. Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays. People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO: Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com . ALLO is a Drug Free and Tobacco Free Workplace. #J-18808-Ljbffr

  • Customer Experience/Leasing Specialist

    3 months ago

    Salt Lake City, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionSubmit your resume here if you do not see open opportunities in a city or state near you! We will keep your resume on file and contact you when we have a new opportunity. Do you love helping people feel at home? As a Customer Experience/Leasing Specialist, you will help residents feel at home in our community and assist...

  • Customer Experience Specialist

    7 days ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability...

  • Customer Experience Specialist

    1 month ago

    Salt Lake City, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionHiring Immediately! Customer Experience/Leasing Specialist at Cottonwood Apartments in Salt Lake City, UT!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat...

  • Customer Experience Specialist

    4 days ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability...

  • Customer Experience Specialist

    6 days ago

    Salt Lake City, United States Cottonwood Residential Full time

    Hiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability...

  • Customer Experience Specialist

    2 weeks ago

    Salt Lake City, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionHiring Immediately! Customer Experience/Leasing Specialist needed at Fox Point at Old Farm Apartments in Salt Lake City, UT!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home!...

  • Customer Experience Representative

    3 days ago

    Salt Lake, Utah, United States Cottonwood Residential Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Cottonwood Residential. As a key member of our community team, you will be responsible for delivering exceptional customer service and ensuring a seamless resident experience.Key ResponsibilitiesCustomer Service: Provide prompt...

  • Leasing and Customer Engagement Specialist

    1 week ago

    Salt Lake, Utah, United States Cottonwood Residential Full time

    Position OverviewJoin our team at Cottonwood Residential! If you are passionate about creating welcoming environments and assisting individuals in finding their ideal living spaces, this role is for you. We invite you to submit your resume even if you don't see current openings in your area; we will keep it on file for future opportunities.About the Role: As...

  • Customer Experience Specialist

    3 months ago

    Salt Lake City, United States Daltile Part time

    Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems...

  • Residential Electrical Specialist

    6 days ago

    Oklahoma City, Oklahoma, United States IES - Residential Full time

    Job SummaryWe are seeking a skilled Licensed Electrician to join our team at IES - Residential. As a key member of our electrical services team, you will be responsible for installing, maintaining, and repairing electrical systems in residential settings.Key ResponsibilitiesElectrical System Installation: Install electrical systems in residential buildings,...

  • Residential and Commercial Plumbing Specialist

    6 days ago

    Kansas City, Missouri, United States FirstService Residential Full time

    Job SummaryWe are seeking a highly skilled and experienced Plumbing Service Technician to join our team at FirstService Residential. As a key member of our maintenance team, you will be responsible for providing top-notch plumbing services to our residential and commercial properties.Key ResponsibilitiesInstall, service, and repair all aspects of residential...

  • Residential Leasing Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Pro Residential Full time

    Pro Residential is seeking motivated and customer-focused individuals to join our team as Leasing Agents. As a Leasing Agent, you will play a vital role in connecting prospective tenants with their ideal homes. You'll be responsible for showcasing our properties, guiding clients through the leasing process, and ensuring a positive experience from start to...

  • Residential Care Assistant

    6 days ago

    Lake Havasu City, Arizona, United States Prestige Care Inc Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Housekeeper - Residential Care Specialist to join our team at Prestige Care Inc. As a key member of our residential care team, you will be responsible for maintaining the cleanliness and safety of our assisted living facilities.Key ResponsibilitiesClean and maintain resident rooms, common...

  • Customer Experience Specialist

    2 days ago

    Kansas City, Missouri, United States KVC Health Systems Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at KVC Health Systems. As a key member of our organization, you will be responsible for gathering and analyzing client care data to inform best practices across our locations.Key ResponsibilitiesGather client care and outcomes data through various means, including Care...

  • HVAC Installation Specialist

    3 days ago

    Lake Havasu City, Arizona, United States Mission Accomplished Heating and Cooling Full time

    Job SummaryWe are seeking a skilled HVAC Installation Specialist to join our team at Mission Accomplished Heating and Cooling. As an HVAC Installation Specialist, you will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in residential and commercial buildings.Key ResponsibilitiesInstall and...

  • Customer Experience Specialist

    3 months ago

    Salt Lake City, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Residential Maintenance Specialist

    1 week ago

    Prior Lake, Minnesota, United States Prior Lake Savage Rental Center Full time

    Job OverviewPrior Lake Savage Rental Center is seeking a dedicated full-time Residential Maintenance Specialist to support our equipment and assist customers with their rental needs. This entry-level role offers a competitive salary ranging from $17 - $20/hour.Along with a competitive wage and a supportive work environment, we provide our entry-level...

  • Residential Cleaning Specialist

    2 weeks ago

    Lenoir City, Tennessee, United States Two Maids & A Mop - Knoxville Full time

    Residential Cleaning Specialist at Two Maids & A Mop - KnoxvilleWe are excited to announce an opportunity for dedicated individuals to join our expanding team at Two Maids & A Mop as Residential Cleaning Specialists. If you possess a strong customer service orientation, reliability, integrity, enthusiasm, excellent communication skills, problem-solving...

  • Residential HVAC Installer Apprentice

    3 months ago

    Lake Havasu City, United States Mission Accomplished Heating and Cooling Full time

    Job DescriptionJob DescriptionWould you like a job where you get to work with your hands, solve unique challenges, and help others? Are you motivated to learn more and grow your abilities? If YES, this full-time Residential HVAC Installer Apprentice position with Mission Accomplished Heating and Cooling could be perfect for you! Keep reading to learn how you...

  • Licensed Electrician

    5 days ago

    Oklahoma City, Oklahoma, United States IES - Residential Full time

    Job SummaryWe are seeking a skilled Licensed Electrician to join our team at IES - Residential. As a key member of our electrical services team, you will be responsible for installing, maintaining, and repairing electrical systems in residential settings.Key ResponsibilitiesElectrical System Installation: Install electrical systems in residential buildings,...