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Customer Experience Specialist
3 months ago
Primary ObjectiveEnsure our customers have the best showroom experience from initial contact to sales closure thus increasing sales and repeat business.
Major Function and Scope:
- 3 Saturdays per month are required.
- Ensures all aspects of the customer selection and buying experience are exceptional. Including initial contact, specifications, pricing, sourcing, and order placement.
- Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development.
- Communicates with customers and internal teams to follow lead and capture sale.
- Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience.
- Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.
- Assists showroom efforts with lead generation and business research/development.
- Maintains showroom samples/sample room and product labels.
- Assists in planning and coordination of social media posts and significant showroom events.
- Performs other related duties and special projects required to help move the paradigm of the customer selling experience as required.
Experience and Knowledge Required:
- Requires High School diploma or GED.
- Associates degree preferred but relevant work experience considered in lieu of degree.
- 2 years of retail/design showroom/tile industry/customer service or project management required.
- Proficient at reading blueprints.
- 3 Saturdays per month are required.
Competencies:
- Superior interpersonal and written/oral communications skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals.
- Exceptional organizational and time management skills.
- Working knowledge of Microsoft office including Excel and PowerPoint.
- Familiar with various social media platforms.
Other Pertinent Job InformationDisclaimer: The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
