Warranty Administrator
2 months ago
Job Summary: Valenti Ford is seeking a highly organized and detail-oriented individual to join our team as a Warranty Administrator & Appointment Coordinator. In this role, you will be responsible for managing all aspects of vehicle warranties and coordinating customer appointments. This is a full-time position in the auto industry located in Mystic, Connecticut. This is an individual contributor role with the potential for a monthly commission. The compensation for this position is $16 per hour plus commission and pay will be distributed on a weekly basis. Compensation & Benefits:
Starting hourly rate of $16 per hour
Weekly pay
Potential for additional commission earnings
Comprehensive benefits package including medical, dental, and vision insurance
Opportunities for career growth within our organization
Responsibilities:
Managing and verifying all warranty claims with manufacturers and insurance companies
Ensuring all warranty paperwork is completed accurately and in a timely manner
Maintaining thorough and organized warranty records
Coordinating with customers to schedule service appointments, including follow-up reminders
Cashiering and closing repair Orders as needed
Providing excellent customer service and resolving any customer concerns or inquiries regarding warranty and appointments
Assisting with administrative tasks as needed
Staying updated on all warranty policies and procedures
Helping to establish our Pickup & Delivery process in order to improve customer satisfaction and maintain Electric Vehicle Ford Model e standards
Requirements:
High school diploma or equivalent
Previous experience in warranty administration or customer service in the automotive industry preferred
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Proficient in Microsoft Office and ability to learn new software programs
Must have a valid driver's license
EEOC Statement: Valenti Ford provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Valenti Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Valenti Ford expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
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