Sr. End User Support Specialist

2 weeks ago

Atlanta, United States RentPath Holdings, Inc. Full time

**Sr. End User Support Specialist**

at RentPath Atlanta, GA

RentPath (a Redfin Company) is looking for an experienced **Sr. End User Support Specialist** to join our team. In this role, you will engage in an encouraging work hard/play hard company culture and become a part of an interesting and charismatic group of professionals who love what they do

As Sr. End User Support Specialist, you will deliver support to business users of the company's end user computing environment. This position requires prioritizing tasks, troubleshooting and problem resolution, implementation of the new laptop and desktop units and upgrade of existing desktop and laptop units. Other key responsibilities include providing support for any key technologies related to RentPath computer environment and help define roadmap technologies. It is expected that you have in-depth experience with the development and implementation of corporate standards in areas such as desktop image management, deployment management as well as complex resolution management.

**A Day in the Life**

**The Senior End User Support Specialist will be expected to consistently deliver outcomes in the following:**

* You will help ensure that milestones, delivery dates, activities, and tasks are completed as scheduled.

* You will ensure successful completion of various projects that require the involvement of several other desktop support team members.

* You will develop and maintain an understanding of the company and its business models, business operations, product lines, and organizational structures. Understand and manage critical corporate objectives and requirements pertaining to related projects.

* You will install, configure, upgrade and repair computing hardware and software in accordance with business requirements and standards. Support desktop related technologies such as printers, networks, and wireless devices. Provide support for both networked and remote units.

* You will develop and maintain a working knowledge of how the companys enterprise applications use underlying desktop technology. Tailor the delivery of support to meet these requirements as needed.

* You will develop, document and maintain desktop software images in accordance with user requests, business requirements and technology standards.

* You will provide logistics, coordination for remote desktop change management including shipping of machines to different corporate locations and site relocation activities.

* You will coordinate the installation and operation of services performed by third party vendors.

* You will provide desktop training to end users in accordance with company standards for desktop usage.

* You will use help desk software to input incident information, track the status of incidents, and report on support activities.

* You will support asset tracking and asset management activities.

* You will enforce compliance with company security standards ranging from logon management, network access management, and virus management.

* You will provide technical support for business meetings, including the maintenance of conference room AV systems.

* You will proactively identify issues with the companys computer environment and formulate corrective actions to eliminate problems.

* You will develop and deliver timely and accurate reporting on activity status. Conduct research into specific technology topics/platforms on request.

* You will perform other responsibilities as required.

**What We Need From YOU**

**Demonstrated success, experience, or proficiency in/with the following:**

* Windows

* Apple MAC

* Sentinel One EDR

* SCCM / MDT

* MDM

* CrashPlan (Code42)

* G-Suite

* Zoom - SaaS based UC systems

* Wireless Technologies

* LAN - Networking Fundamentals

* IT Ticketing Systems (RemedyForce)

* Large End User deployments

* Remote Troubleshooting

* Corporate AV solutions

* Vendor Management

**Qualifications, Training, and Experience:**

* 5+ years of hands-on desktop support in a windows and mac environment.

* Associates degree in MIS or related work experience.

* CompTIA A+, MCP, MSDST or similar.

* Knowledge in all flavors of Mac OSes,

* Knowledge in all flavors of Windows OSes, + SCCM

* Working knowledge of information technology user support processes is preferred including help desk, desktop support, asset management, procurement, and user training.

* Excellent customer service, interpersonal, phone, and verbal / written communications skills are required.

* Ability to perform in a complex organizational environment involving local and remote personnel is a must.

* The ability to manage multiple, competing priorities is essential.

* Dependability, organizational skills, and punctuality are critical for this position.

* Self-motivated and directed, with keen attention to detail and the ability to follow-up in a timely fashion.

**A Few Of Our Perks and Benefits**

* Immediate 401k match

* Unlimited PTO; generous Paid Holidays

* Paid volunteering days

* Medical, dental, vision plans

* Paid maternity and parental leave

* Flexible spending accounts

* Employee discounts

* Covered parking or Marta stipend (for Atlanta HQ - based employees)

* On-site gym (for Atlanta HQ - based employees)

All applications for positions with RentPath are subject to our Privacy Policy.

*All applications for positions with RentPath are subject to our .*

*RentPath is an equal opportunity employer committed to hiring a diverse workforce.*

*To ensure the health and safety of our workforce, customers and third parties, RentPath conducts background screening after making conditional offers for employment. All screening is conducted consistent with Equal Employment Opportunity Commission guidance and state and local Fair Chance Act guidance, and RentPath encourages applications from, and fully considers, qualified applicants with criminal record histories.*

  • End-User Support Specialist I

    1 month ago

    Atlanta, United States Americold Logistics Full time

    Primary Responsibility : Serves as the primary support liaison between C-Levels, end users and the Information Technology support teams by resolving semi-complex technical application and IT service problems. Essential Functions include, but are not limited install, troubleshoot and repair end user computing hardware such as personal computers, laptops,...

  • End-User Support Specialist I

    4 weeks ago

    Atlanta, United States AmeriCold Logistics Full time

    Primary Responsibility :Serves as the primary support liaison between C-Levels, end users and the Information Technology support teams by resolving semi-complex technical application and IT service problems. Essential Functions include, but are not limited install, troubleshoot and repair end user computing hardware such as personal computers, laptops, thin...

  • End-User Support Specialist

    1 week ago

    Atlanta, Georgia, United States HCL Technologies Limited - Business Services Full time

    _*Position Title:* End-User Support Specialist*Location:* Atlanta, GA*Experience Required:* 6-8 Years*Job Overview:* This role necessitates a physical presence on-site five days a week.*KEY RESPONSIBILITIES:* Proficient deskside support specialist with over 5 years of experience in assisting Windows-based laptops and desktops, along with peripherals and...

  • IT User Support Specialist

    2 weeks ago

    Atlanta, United States Greenberg Traurig Full time

    **Description** Greenberg Traurig, a global law firm, currently has excellent full-time employment opportunities for IT User Support Specialist in our Atlanta office. **Position Summary:** The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment,...

  • Sr. IT iQuote Training

    2 months ago

    Atlanta, United States Omni Inclusive Full time

    JD: Reporting to the Sr Manager, IT Consumer Commercial Systems, the Senior iQuote Training & Support Specialist will work as part of a team responsible for developing and delivering training content that satisfies the learning needs of the MachONE Foundation iQuote team and all business partners across the global Consumer network, and the continued support...

  • GIS IT Support Specialist

    1 month ago

    Atlanta, United States Sunrise Systems Inc Full time

    Job Title: GIS IT Support Specialist Location: Atlanta, GA (Hybrid) Duration: 09 months of contract. Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS....

  • GIS IT Support Specialist

    4 weeks ago

    Atlanta, United States Sunrise Systems Inc Full time

    Job Title: GIS IT Support Specialist Location: Atlanta, GA (Hybrid) Duration: 09 months of contract. Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS....

  • Desktop Support Specialist

    5 days ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Job Summary:The Desktop Support Specialist will be part of the IT Support Services team at GeorgiaGov, responsible for defining, developing, and implementing end user device solutions for Secretary of State (SOS) users.Key Responsibilities:Understand, capture, and document end user device requirements of various user populations.Research, evaluate, test, and...

  • Sr. Account Specialist

    1 month ago

    Atlanta, United States Safe-Guard Full time

    Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: Sr Account Specialist(hybrid)Location: US-GA-Atlanta (Sandy Springs)FLSA: Exempt Job Overview:The Sr. Account Specialist will be the liaison...

  • IT Support Specialist

    5 days ago

    Atlanta, Georgia, United States Supportwave Full time

    Job Title: IT Support Specialist**Job Summary:**We are seeking a highly skilled and experienced IT Support Specialist to join our team at Supportwave. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that our IT systems and services are running smoothly and efficiently.Key...

  • Front-End Angular Specialist

    2 weeks ago

    Atlanta, Georgia, United States Georgia IT Inc Full time

    Position Title:Front-End Angular SpecialistLocation:Remote/Atlanta GAEmployment Type:ContractWe are exclusively considering applicants who are US Citizens, Green Card holders, TN visa holders, GC EAD, and H4 EAD. Third-party agencies and corp-to-corp arrangements will not be entertained.Role Overview:As a Front-End Angular Specialist, you will be responsible...

  • Information Technology Support Specialist

    3 weeks ago

    Atlanta, United States Motion Recruitment Full time

    IT Field Support Specialist Fully Onsite in Atlanta *This is a 12 day contract to support a GO-Live project (Potential to extend further)*The IT Field Support Specialists responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals. In...

  • IT Support Specialist

    1 week ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job OverviewPosition Title: IT Support SpecialistPosition SummaryAs an IT Support Specialist at Software Technology Inc, you will play a crucial role in delivering technical assistance to end-users concerning hardware, software, and network-related challenges. Your primary focus will be on diagnosing and resolving desktop-related issues and requests,...

  • IT Support Specialist

    1 week ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job OverviewPosition Title: IT Support SpecialistRole SummaryAs an IT Support Specialist at Software Technology Inc, you will play a crucial role in delivering technical assistance to end-users concerning hardware, software, and network issues. Your primary responsibility will be to diagnose and resolve desktop-related incidents and requests, ensuring smooth...

  • IT Support Specialist

    1 week ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job OverviewPosition Title: IT Support SpecialistPosition SummaryAs an IT Support Specialist at Software Technology Inc, you will play a crucial role in delivering technical assistance to end-users facing challenges with hardware, software, and network functionalities. Your primary focus will be on diagnosing and resolving desktop-related issues, ensuring...

  • EUC Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States LTIMindtree Full time

    About Us:LTIMindtree is a global leader in technology consulting and digital solutions, empowering businesses across various sectors to transform their operational models, enhance innovation, and achieve substantial growth through the utilization of digital technologies. As a trusted partner for over 700 clients, LTIMindtree offers deep domain knowledge and...

  • EUC Support Specialist

    1 week ago

    Atlanta, Georgia, United States LTIMindtree Full time

    About LTIMindtree:LTIMindtree is a leading global technology consulting and digital solutions provider, dedicated to empowering businesses across various sectors to innovate, transform, and thrive in the digital age. With a robust portfolio serving over 700 clients, we leverage our deep industry knowledge and technological expertise to foster competitive...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States APN Consulting Full time

    APN Consulting is seeking a qualified candidate for the following position: Position: Technical Support Specialist Contract Duration: 9+ months/ CTHRole Overview: This position is responsible for delivering assistance to end users by facilitating the setup and functionality of their workstations, software applications, and associated equipment. Key...

  • Sr. Account Specialist

    2 months ago

    Atlanta, United States Safe-Guard Products International Full time

    Job Title: Sr Account Specialist(hybrid) Location: US-GA-Atlanta (Sandy Springs) FLSA: Exempt Job Overview: The Sr. Account Specialist will be the liaison between external clients and internal teams for the defined account. The Sr. Account Specialist will serve as subject matter expert and liaison between the Client and the internal teams, providing...

  • Sr. Account Specialist

    1 month ago

    Atlanta, Georgia, United States The Ladders Full time

    Job Title: Sr Account Specialist(hybrid)Location: US-GA-Atlanta (Sandy Springs)FLSA: ExemptJob Overview:The Sr. Account Specialist will be the liaison between external clients and internal teams for the defined account. The Sr. Account Specialist will serve as subject matter expert and liaison between the Client and the internal teams, providing end-to-end...