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IT User Support Specialist

2 months ago

Atlanta, United States Greenberg Traurig Full time

**Description**

Greenberg Traurig, a global law firm, currently has excellent full-time employment opportunities for IT User Support Specialist in our Atlanta office. **Position Summary:**

The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day to day business operations.

The IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager or other technology department leader and the Business Director.

**Duties & Responsibilities:**

* Computer Hardware and Software support

* Maintains computer hardware asset inventory

* System setups, breakdowns and office moves

* Conference Room Services: Video conferencing, AV setups and take-downs

* Mobile devices support with a focus on enterprise email delivery

* Telephone and voicemail systems support

* Tracking user support requests and system failures

* Escalating more complex issues to advanced support service teams, follow-up and communications to end user

* Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems

* Performing preventative and routine maintenance

* Procurement of miscellaneous technology supplies

* Coordinating with IT vendors

* Coordinating with other departments

* Work with core IT teams on implementation and support of technology rollouts and projects

* Recognizing and making recommendations to training where opportunities exist to address common support issues

**Skills & Competencies:**

* Significant knowledge of the Windows 10 operating systems, settings, limitations, tweaks and maintenance procedures.

* Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint.

* Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions.

* Experience troubleshooting and supporting iOS, Android, and Blackberry mobile devices with a focus on enterprise email delivery.

* Experience working with networked and local printers, scanners, advanced copiers and other hardware peripherals.

* Experience with common law firm tools such as email archiving and document management systems. Experience with Enterprise Vault and Filesite desired.

* Experience with networking devices, cabling and associated troubleshooting.

* Experience with remote access such as Citrix, VPN and Remote Desktop.

* Prior use of a trouble ticket tracking system.

* Experience with using and troubleshooting video conference meetings (e.g. Zoom, Webex, etc.) and audio visual equipment.

* Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives.

* Superb customer service skills including the ability to understand both internal and external client needs and expectations to provide excellent service.

* Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments.

* Strong communication skills and the ability to convey information clearly in both written and verbal communication.

* Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment.

* Must be able to bend, stoop and lift up to 40 lbs., as necessary for equipment installations, workstation set ups, etc.

**Qualifications & Prior Experience:**

* Previous experience providing technology support in a professional office environment.

**Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, veteran status, or genetic information, among other protected bases.**