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Customer Relations Consultant
4 months ago
Email:
aleceohara@westrecruitment.com.au
Call:
9689 8998
West Sector:
Business Support
Job Summary
- Permanent Opportunity
- Norwest Location
- Yearly Bonuses
Job Description
About your new employer
West Recruitment is currently partnering with a leading global automotive business who have become the worlds most trusted distributor. With strong core values, they are continually growing their teams and becoming a powerful force within the industry.
About your new job
Due to continued growth, an opportunity has become available for a professional and experienced Customer Relationship Consultant to join their vibrant office in Norwest. Your duties will include but not be limited to
Answering customer questions in relation to their concerns, creating case files, and providing responses to customers in a timely manner
Investigating customer requests and complaints received by email, phone, and post and raising concerns to the relevant stakeholders within the business
Regular updating and maintenance of data in system in compliance with correct data handling procedures
About you
Previous experience in a high-paced, customer service role within a Contact Centre environment
Always display a customer-focused mindset and be able to deliver empathetic service regardless of circumstances
Able to think outside the square demonstrating an agile approach to work
Be able to always deliver an excellent customer service experience
Experience in an automotive field is a benefit but not essential if you have call centre experience within finance, insurance, disputes or the like this will be highly regarded
Whats in it for you?
A Permanent opportunity with a highly regarded corporation
A highly competitive salary with yearly bonuses and salary increase
Many company perks such as discount on vehicle purchases, private medical, additional care days off, car rental and much more
If this opportunity sounds right for you, please click the Apply Now button and an experienced consultant may call you to discuss further.
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