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Member Service Representative

5 months ago

Houston, United States Energy Capital Credit Union Full time

**Member Service Representative**

Northwest Houston, Texas Compensation **15.50** To assist members and potential members with their financial needs using Premier Service, Integrity Service and Member Advantage techniques and performing a variety of duties in support of branch operations including, but not limited to, opening new accounts, renting and granting access to safe deposit boxes, processing member transactions, assisting members with lending needs and responding to member needs for information and assistance with their credit union business.

Essential Functions & Responsibilities:

* Receives and processes financial transactions, including, but not limited to deposits, withdrawals and loan payments. Sells negotiable instruments. Balances cash drawer and makes settlement of branch activities. Based on other branch assignments, may be responsible for balancing such items as branch vault and negotiable items.

* Assists members with opening and closing accounts, answering questions about products and services and resolving problems that are within their authority levels. Refers problems that are beyond their authority to Senior or Supervisor possessing the necessary authority level. Identifies cross-sell opportunities and cross-sells services to members. Documents cross sales in CRM pipeline. Manages own CRM pipeline regularly.

* Assists members with entire loan process. Works with members to evaluate their loan needs; prepares and/or reviews all loan documents for completeness and accuracy; loads loan request to be reviewed for decision; explores alternatives for members if loan is denied or another product that would be more beneficial. Loads loan request to be referred for decisions, may review documents for completeness and accuracy as well as funding ability.

* Performs a variety of miscellaneous duties including serving greeter, typing, filing, computer input and answering the telephone.

Desired candidate will

* be available to work Saturdays, as scheduled.

* have a minimum of six months of *bank or credit union experience* with prior cash handling experience. Must be able to accurately and efficiently count money and make change.

* have a high school diploma or GED

* have a satisfactory credit history

* have basic knowledge of Word, Excel and Outlook

* have good communication skills

* be willing to provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees.

* be willing to maintain a professional appearance, demeanor, and work environment

* be willing to maintain a dependable record of attendance and timeliness

* preferred Bilingual

Location Houston, Texas Compensation 15.50