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Fort Washington, Pennsylvania, United States IHG Full time{"title": "Front Desk Agent", "description": "About the RoleWe are seeking a motivated and experienced Front Desk Agent to join our team at Holiday Inn Express & Suites Fort Washington, Pennsylvania. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a...
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Front Desk Agent
2 months ago
We offer a starting rate of $21.00 an hour. From basic benefits to added advantages, the Phoenix Park Hotel does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, Pension and 401k Savings Plans, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more If you’re looking for a great place to work , you’ve come to the right place and we’re looking for an exceptional individual to join our dynamic team in the position of Front Desk Agent . The Phoenix Park Hotel is a proud member of Historical Hotels of America located just steps from the U.S. Capitol, Union Station and the Supreme Court. We offer 149 beautifully appointed guest rooms, elegant Penthouse and Bi-level Suites. Overview The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, plus handling all special requests for services or information, in accordance with standard policies and procedures. Key Duties & Responsibilities Resolve guest complaints, ensuring guest satisfaction. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked-in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Education And Experience High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. #J-18808-Ljbffr
