Senior IT Support Engineer
2 weeks ago
So, who are we? Simply put, ePac provides digitally printed, flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centered, and we love what we do
Our Core Values:
- Provide exceptional products and customer service
- Help our customers grow
- Support the communities and local businesses we serve
- Develop sustainable solutions
This role offers a competitive salary based on experience, with a generous leave and benefits package. Benefits package includes:
- 3 Medical Options
- Dental
- Vision
- Employer paid Short and Long term disability
- 401K with employer match
- 120 hours Paid Time off
- 10 paid holidays
- and more
SUMMARY OF POSITION
We are looking for a dynamic, customer-focused engineer to join our IT team. The ideal candidate will play a key role in shaping the future of our IT infrastructure as we continue to enhance our security and support platforms.
You should have extensive experience in both supporting end users and managing backend tasks in a senior role, whether working as part of a team or independently. Your primary responsibilities will include providing effective solutions to ensure the smooth operation of our IT systems and infrastructure, troubleshooting hardware and software issues, assisting users with their inquiries, and escalating problems when necessary.
As a senior team member, you will also contribute to reviewing our current infrastructure, evaluating potential replacement systems, and participating in the implementation and deployment of new security platforms and automated workflows.
The successful candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service as well as a desire to drive the business forward through technology.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- User Support
- Provide first line technical support to end-users via our internal helpdesk.
- Troubleshoot and resolve hardware, software and account issues promptly.
- Assist HR with user onboarding/offboarding.
- Technical Troubleshooting
- Diagnose and resolve technical issues related to end user devices, software, and infrastructure.
- Escalate complex issues to the appropriate IT support teams when necessary.
- Documentation and Reporting
- Document all support interactions and resolutions in a comprehensive manner, adding to our internal knowledge base for future reference.
- Generate and maintain knowledge base articles for common issues.
- Liaise with other IT support teams in the documentation of our change procedures.
- Provide regular reports on support trends and recurring issues.
- Internal Customer Service
- Deliver outstanding customer service by maintaining a professional and courteous demeanor.
- Educate end-users on IT best practices to minimize recurring issues and risk.
- Manage customer expectations and communicate effectively on issue resolution timelines.
- Hardware and Software Installations
- Assist with the installation, configuration, and deployment of hardware and software.
- Collaborate with other IT teams to ensure seamless integration of new technologies.
- Network Support and Maintenance
- Maintain plant and cloud infrastructure including onsite maintenance where needed
- Liaise with vendors to fault find, upgrade and replace hardware through troubleshooting and life cycle management.
- Remote Support
- Provide remote assistance to users working in various locations.
- Utilize remote desktop tools to troubleshoot and resolve issues.
- Global Time Zone Liaison
- Work with our External IT Support companies on joint IT issues and process development.
- Projects
- Help design and implement new initiatives to enhance the support of users and increase the security, efficiency, and availability of systems and infrastructure.
- Advance the automation of IT tasks where possible.
- Integration our software suite to increase communication
- Minimum of 5 years of experience in a similar IT support role at senior level..
- Strong knowledge of Windows/Mac/Linux operating systems.
- Hands on experience designing and implementing networks including Active Directory/Security Policies, DHCP, Reserved IP Pools.
- Knowledge of security solutions including EDR/XDR/SIEM/SOAR
- Excellent problem-solving and troubleshooting skills.
- Outstanding customer service and communication skills.
- Ability to work collaboratively in a team environment but also use initiative during urgent issue resolution.
- Experience administering the following is essential:
- Azure/Entra ID
- Google Workspace
- Palo Alto Firewalls/Panorama (central policy deployment)
- VoIP phone systems (specifically 3CX)
- NMS/SNMP trapping
- Education in Information Technology, Computer Science, or related fields is preferred.
- This position is office based and may require some travel to sites.
- Availability for after-hours support during emergency situations.
OTHER
This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management.
The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster
-
Senior Product Support Engineer
2 weeks ago
Middleton, Wisconsin, United States Innova Solutions Full timeInnova Solutions is currently seeking a Senior Product Support Engineer. Position Type: Full Time Permanent Location: Remote As a Senior Product Support Engineer, your responsibilities will include: Key Responsibilities: The ideal candidate will be exceptionally organized and possess substantial experience in manufacturing support roles, with a solid...
-
Senior IT Support Engineer
3 weeks ago
Middleton, United States ePac Flexible Packaging Full timeJob DescriptionJob DescriptionSo, who are we? Simply put, ePac provides digitally printed, flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centered, and we love what we do!Our Core Values:Provide exceptional...
-
Senior Electrical Engineer
2 months ago
Middleton, United States Westwood Professional Services Full timeSenior Electrical Engineer Job Locations US-WI-Middleton | US-MN-Minneapolis | US-TX-Plano | US-CO-Westminster | US ID 2024-5580 Category Electrical Engineering Position Type Regular Division Renewables Overview Senior Electrical Engineer Westwood Professional Services, Inc.Westwood Professional Services, Inc. is seeking a Senior...
-
Senior Electrical Engineer
3 months ago
Middleton, United States Westwood Professional Services Full timeSenior Electrical Engineer Job Locations US-WI-Middleton | US-MN-Minneapolis | US-TX-Plano | US-CO-Westminster | US Category Electrical Engineering Position Type Regular Division Renewables Overview Senior Electrical Engineer Westwood Professional Services, Inc.Westwood Professional Services, Inc. is seeking a Senior Electrical...
-
Senior Electrical Engineer
3 months ago
Middleton, United States Westwood Professional Services Full timeSenior Electrical EngineerJob LocationsUS-WI-Middleton | US-MN-Minneapolis | US-TX-Plano | US-CO-Westminster | USCategoryElectrical EngineeringPosition TypeRegularDivisionRenewablesOverviewSenior Electrical Engineer Westwood Professional Services, Inc.Westwood Professional Services, Inc. is seeking a Senior Electrical Engineer to join our renewables team....
-
Senior Substation Design Engineer
1 month ago
Middleton, United States POWER Engineers Full timeSenior Substation Design Engineer Job Summary POWER Engineers is currently seeking a senior level electrical or mechanical engineer with substantial experience in substation design (or equivalent) to work in the Power Delivery Substation Department in our Madison, Wisconsin office. This is an in-office position but flexibility is available for a hybrid work...
-
Senior Substation Design Engineer
1 week ago
Middleton, United States POWER Engineers Full timeSenior Substation Design Engineer Job Summary POWER Engineers is currently seeking a senior level electrical or mechanical engineer with substantial experience in substation design (or equivalent) to work in the Power Delivery Substation Department in our Madison, Wisconsin office. This is an in-office position but flexibility is available for a hybrid work...
-
Senior Vapor Product Engineer
2 weeks ago
Middleton, Wisconsin, United States ALTRIA CLIENT SERVICES INC Full timePOSITION SUMMARY:Join a dynamic team at Altria Client Services Inc. as a Senior Vapor Product Engineer, where you will play a pivotal role in the development and specification of innovative vapor products that enhance our esteemed portfolio.KEY RESPONSIBILITIES:As a Senior Engineer, you will be responsible for:Establishing and upholding product...
-
Senior Product Sustaining Engineer
1 week ago
Middleton, Wisconsin, United States Innova Solutions Full timeInnova Solutions is actively seeking a Senior Product Sustaining Engineer. Position Type: Full Time Permanent Location: Middleton, WI As a Senior Product Sustaining Engineer, your responsibilities will include: Role Overview: The ideal candidate will possess exceptional organizational skills and have a background in manufacturing support roles, demonstrating...
-
Lead Product Support Engineer
2 weeks ago
Middleton, Wisconsin, United States Innova Solutions Full timeJob Overview: In this role, you will be a pivotal member of the engineering team, focusing on sustaining engineering for manufactured products.Key Responsibilities:As a Lead Product Support Engineer, your primary responsibilities will include:Providing advanced technical support for all design-related inquiries concerning released products and...
-
Senior Sustaining Engineer
3 months ago
Middleton, United States Innova Solutions Full timeInnova Solutions is immediately hiring for a Sr. Sustaining Engineer Position type: Full Time Perm Location: Middleton, WI As a Sr. Sustaining Engineer you will: Job Description: The successful candidate must be highly organized with prior experience in manufacturing sustaining roles including robust knowledge of mechanical, electrical, systems, and test...
-
Senior Bridge Engineer
2 days ago
Middleton, Wisconsin, United States Westwood Professional Services, Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Bridge Engineer to join our team at Westwood Professional Services, Inc. As a key member of our transportation infrastructure team, you will be responsible for leading the design and development of bridge projects, working closely with our clients and stakeholders to deliver high-quality...
-
Senior Quality Assurance Engineer
2 weeks ago
Middleton, Massachusetts, United States Michael Page Full timeAbout the CompanyThis prominent manufacturer excels in providing interconnect solutions, catering to military, commercial aerospace, and industrial sectors. Their expertise lies in the design and production of high-performance connectors and cable assemblies, ensuring dependable and efficient connectivity solutions.Role OverviewThe Senior Quality Assurance...
-
Lead Structural Project Engineer
2 weeks ago
Middleton, Wisconsin, United States Westwood Professional Services Full timeJOB REQUIREMENTS:Senior Project Engineer - Structural / BridgeJob Locations: US-WI-MiddletonID:Category: Structural Engineering2nd Category: Civil EngineeringPosition Type: RegularDivision: Public InfrastructureOverview:Westwood Professional Services, Inc. is in search of a Senior Project Engineer - Structural/Bridge to enhance our transportation...
-
Lead Sustaining Engineer
7 days ago
Middleton, United States Innova Solutions Full timeInnova Solutions is currently seeking a Senior Sustaining Engineer. Position Type: Full Time Permanent Location: Middleton, WI As a Senior Sustaining Engineer, your responsibilities will include: Role Overview: The ideal candidate will possess exceptional organizational skills and have prior experience in manufacturing support roles, demonstrating a solid...
-
Lead Sustaining Engineer
2 weeks ago
Middleton, United States Innova Solutions Full timeInnova Solutions is seeking a Senior Sustaining Engineer. Position Type: Full Time Permanent Location: Middleton, WI As a Senior Sustaining Engineer, your responsibilities will include: Role Overview: The ideal candidate will possess exceptional organizational skills and a solid background in manufacturing support roles, demonstrating extensive knowledge in...
-
Senior Structural Project Manager
3 months ago
Middleton, United States CDR Maguire Inc. Full timeCDR Maguire (CDR|M) delivers solutions that move people, and we are looking for a Senior Structural Project Manager to join our Transportation Engineering Division in the Greater Boston area. In this position, you will be responsible for bolstering our Transportation Division and strengthening the CDR|M Structures Department through technical expertise and...
-
Senior Structural Project Manager
4 weeks ago
Middleton, United States CDR Companies Full timeJob DescriptionJob DescriptionCDR Maguire (CDR|M) delivers solutions that move people, and we are looking for a Senior Structural Project Manager to join our Transportation Engineering Division in the Greater Boston area. In this position, you will be responsible for bolstering our Transportation Division and strengthening the CDR|M Structures Department...
-
Senior Structural Project Manager
3 months ago
Middleton, United States CDR Companies Full timeJob DescriptionJob DescriptionCDR Maguire (CDR|M) delivers solutions that move people, and we are looking for a Senior Structural Project Manager to join our Transportation Engineering Division in the Greater Boston area. In this position, you will be responsible for bolstering our Transportation Division and strengthening the CDR|M Structures Department...
-
Lead Sustaining Engineer
2 weeks ago
Middleton, United States Innova Solutions Full timeInnova Solutions is currently seeking a Senior Sustaining Engineer. Position Type: Full-Time Permanent Location: Middleton, WI As a Senior Sustaining Engineer, your responsibilities will include: Key Responsibilities: Act as the primary technical resource for all product design issues related to manufactured goods and acquired components. Lead initiatives...