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Revenue & Tax Specialist II
2 months ago
The Revenue Division is seeking two permanent, full-time Revenue and Tax Specialist II's
Position Summary:
The Revenue & Tax Specialist II (RTS II) functions on the various Revenue Division teams like Personal Income Tax (PIT) Processing, and Call Center and Account Maintenance.
This recruitment may be used to fill additional Revenue and Tax Specialist II positions that become available within the next six months.
As a Revenue & Tax Specialist II, you will:
Provide quality customer service to taxpayers, business, and tax professionals.
Answer phone calls and respond to taxpayer inquiries.
Refer and/or process documents received via the mailroom.
Process a high-volume of payments.
Create new accounts, review existing accounts; identify and clean up issues with new and existing accounts.
Identify issues and refer issues needing escalation to the RTS III's, RTS IV's, and RTS V's.
Provide additional support and duties as needed; duties vary with business and tax cycles.
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