CBL Customer Account Representative

2 months ago

Dublin, United States L N Curtis & Sons Full time

Job Type

Full-time

Description

As a law enforcement Customer Account Representative, you will work in a hybrid role consisting of:

  1. Working directly with law enforcement personnel - outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish.
  2. Law enforcement customer account and relationship management - responding to customer inquiries and order requests via phone and email.

This position requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear.

Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am - 5:00pm.

Duties and Responsibilities to include:
  • Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
  • Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
  • Educate customers on all product offerings.
  • Provide quality face-to-face customer service interactions, especially one-on-one.
  • Size customers in-store for uniforms, equipment, body armor, and related items.
  • Accurately create, draft, and finalize Purchase Orders (P.O.'s) according to customer needs.
  • Process customer P.O.'s accurately via phone and email.
  • Perform a high volume of order entries quickly and accurately.
  • Continuously build and maintain profitable relationships with customers.
  • Answer incoming phone calls.
  • Maintain cleanliness and stock of showroom floor.
  • Other duties as assigned by management to address and provide effective support of company mission, values and goals.
Requirements

Pre-requisite Core Competencies
  • Ability to quickly understand and articulate all product offerings.
  • Highly organized and detail-oriented.
  • Strong ability to multi-task.
  • Strong team player and able to work well with others.
  • Effective communication skills (written and oral).
  • Strong self-starter with a solid work ethic.
  • Demonstrated good judgement and a high degree of integrity.
  • A history of continuing professional and personal development.
Must Have / Must Have Skills
  • High School Diploma.
  • High computer literacy (Outlook, Microsoft Office, general software).
  • 1+ years of work experience with high-volume data entry.
  • 2+ years of experience with face-to-face customer service or customer account management.
Highly Preferred Skills
  • Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear).
  • 4+ years of experience managing customer accounts.
  • 4+ years of experience with face-to-face customer service.
  • Experience with Enterprise Resource Planning software (NetSuite or similar).


Salary Description

$24-$25 per hour

  • Customer Service Representative

    3 days ago

    Dublin, California, United States L N Curtis & Sons Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at L N Curtis & Sons. As a Customer Service Representative, you will be responsible for providing exceptional customer service to law enforcement personnel, managing customer accounts, and ensuring a seamless shopping experience.Key...

  • Customer Service Representative

    2 days ago

    Dublin, Ohio, United States Fifth Third Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Fifth Third Bank. As a Customer Service Representative, you will be responsible for providing excellent customer service in all interactions, referring customers to the appropriate business partner for consultative conversations, and being responsible and...

  • Customer Care Representative

    3 months ago

    Dublin, United States Southeastern Equipment Co., Inc. Full time

    Southeastern Equipment is searching for a Customer Service Representative in Columbus, Ohio! Bring your skills to Southeastern and we will provide: excellent compensation, full benefits package and additional opportunities for promotion. Job Summary: The CSR provides Southeastern customers with a friendly, helpful, and timely experience designed to ensure...

  • Customer Service Representative

    2 weeks ago

    Dublin, United States Morris Bank Full time

    Job DescriptionJob DescriptionSUMMARYAccountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationship and enhancing existing relationships. Additionally, may be trained for back-up Teller.ESSENTIAL FUNCTIONSProvides courteous and professional customer...

  • Customer Service Representative

    7 days ago

    Dublin, United States Morris Bank Full time

    SUMMARY Accountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationship and enhancing existing relationships. Additionally, may be trained for back-up Teller. ESSENTIAL FUNCTIONS Provides courteous and professional customer service. Recommends,...

  • Customer Service Representative

    2 weeks ago

    Dublin, Ohio, United States First Mutual Holding Company Full time

    Position Overview:The Customer Service Representative is tasked with managing client accounts, facilitating account openings and closures, and executing financial transactions.Key Responsibilities:Delivers exceptional customer service by processing transactions efficiently; addresses client inquiries both face-to-face and via telephone, including support for...

  • Customer Service Representative

    3 days ago

    Dublin, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...

  • Customer Service Representative

    1 day ago

    Dublin, Georgia, United States United Community Bank Full time

    About the RoleUnited Community Bank is seeking a highly skilled and customer-focused Part-Time Customer Service Specialist to join our team. As a key member of our Customer Contact Center, you will be responsible for delivering exceptional customer service and support to our customers through various channels.Key ResponsibilitiesProvide high-quality customer...

  • Customer Service Representative

    4 weeks ago

    Dublin, United States Fly Experiential Full time

    Join Our Growing Team! We are seeking energetic and customer-focused individuals for Entry Level Customer Service Representative roles. No prior experience required - we provide paid training to set you up for success! As a Customer Service Representative, you will: Provide excellent customer service and communicate effectively with clients to understand and...

  • Customer Service Representative

    2 months ago

    Dublin, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...

  • Customer Service Representative

    3 months ago

    Dublin, United States Fly Experiential Full time

    Job DescriptionJob DescriptionJoin Our Growing Team!We are seeking energetic and customer-focused individuals for Entry Level Customer Service Representative roles. No prior experience required - we provide paid training to set you up for success!As a Customer Service Representative, you will:Provide excellent customer service and communicate effectively...

  • Law Enforcement Customer Account Specialist

    2 weeks ago

    Dublin, California, United States LN Curtis & Sons Full time

    Position OverviewAs a dedicated Customer Account Representative in the law enforcement sector, your role will encompass a hybrid of responsibilities that focus on customer engagement and account management.Key ResponsibilitiesEngage directly with law enforcement personnel, assisting them in selecting tactical equipment, including uniforms, body armor, and...

  • Customer Service Representative

    1 month ago

    Dublin, United States IQVentures Corporate, LLC Full time

    Location: This is an in office position located at our Dublin, Ohio office. Position Summary: Duties include servicing inbound and outbound calls to assist customers in requesting loans, answering service and website questions, processing applications, assisting customers with repaying debt and assisting retail customers. Associates work individually as well...

  • Law Enforcement Customer Account Specialist

    2 weeks ago

    Dublin, California, United States LN Curtis & Sons Full time

    Position OverviewAs a dedicated Customer Account Representative in the law enforcement sector, your role will encompass a blend of responsibilities that focus on customer engagement and product expertise.Key Responsibilities:Engage directly with law enforcement personnel, assisting them in selecting and outfitting them with essential tactical equipment,...

  • Customer Service Representative

    3 months ago

    Dublin, United States Southern California Veterinary Dental Specialties Inc Full time

    Job DescriptionJob DescriptionVeterinary Dental Specialties is looking to hire a customer service representative for our Dublin practice. We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care. We are seeking a skilled and professional customer...

  • Customer Service Representative

    1 month ago

    Dublin, United States Mr. Appliance of Dublin, Savannah, & Oconee County, GA Full time

    Job DescriptionJob DescriptionWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show...

  • Ohio MCO Customer Service Representative

    2 days ago

    Dublin, California, United States CorVel Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at CorVel. As a key member of our Managed Care team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Respond to inquiries and resolve issues related to treatment...

  • Law Enforcement Customer Account Specialist

    2 weeks ago

    Dublin, California, United States LN Curtis & Sons Full time

    Job OverviewAs a dedicated Customer Account Representative within the law enforcement sector, your role will encompass a hybrid approach that includes:Direct engagement with law enforcement professionals – assisting in outfitting personnel with essential tactical equipment, including holsters, flashlights, boots, and tools, as well as measuring for body...

  • Customer Service Representative

    1 month ago

    Dublin, United States Mr. Appliance of Dublin, Savannah, & Oconee County, GA Full time

    Job DescriptionJob DescriptionBenefits:Full Time gets Paid Time OffNo Nights or WeekendsOn The Job TrainingWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance. You are the voice of Mr. Appliance and the first...

  • Customer Service Representative

    3 months ago

    Dublin, United States U-Haul Full time

    Location: 6405 Old Avery Rd, Dublin, Ohio 43016 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...