HR Shared Services Supervisor

2 weeks ago

Norwich, United States NBT Bank Full time

Responsible for the oversight and management of the HR Shared Services Department to provide support for the Human Resources Benefits, Retirement, Payroll, Leave and Employment processes. Ensures efficient and quality assistance to all service requests. Acts as one of the HR Systems administrators and provides HRIS technical support to HR Partners to make the most effective use of systems and data.

Education and Experience:

  • Bachelor's degree in HR, Business or related field or equivalent work experience
  • 5-7 years of HR experience preferred
  • Minimum 2 years payroll processing experience preferred
  • Minimum of 3 years supervisory experience
Skills and Abilities:
  • Thorough understanding of Microsoft Windows products, specifically Excel and Word.
  • Experience with Payroll systems and processes, Human Resource Information System and/or Database Management Software. Workday and ADP experience a plus.
  • Project management, analytical skills, payroll, benefits and HRIS acumen.
  • Possesses strong interpersonal and customer service skills and the ability to work well across teams.
  • High level of accuracy and attention to detail.
  • Thorough understanding of Federal and State Wage & Labor Laws.
  • Thorough understanding of payroll withholding/taxation requirements and reporting.
Unique Job Characteristic and Requirements:
  • Ability to Work Flexible hours as needed
  • SHRM Certification or other HR Certification preferred
  • CPP Designation preferred
Tasks Performed:
  • 35% Lead the Shared Services operation, including development, implementation and maintenance of processes, procedures and systems. Oversee the Shared Services personnel, ensuring transactions are completed in a timely, accurate manner and meet established HR service level goals. Partner with HR leadership to determine HR strategy for smooth operation of the Shared Services center.
  • 20% Manage the corporate payroll process and ensure accurate and timely payments to all employees within established laws and procedures.
  • 15% Directs the HR Shared Services staff for daily questions on Employee Relations, Benefits, Retirement and Employment processes and as necessary escalates to appropriate resources in accordance with organizational guidelines.
  • 10% Provide coaching and guidance to improve staff performance and capabilities and identify training needs; develop staff in technical and soft skills to deliver quality services.
  • 10% System administrator for Workday.
  • 5% Works with other areas of Human Resources to ensure self-service functionality is available and appropriate to streamline processes for Human Resources. Develops and maintains the process maps for the Human Resources Division.
  • 5% Other duties as assigned.
Physical Requirements:
  • Communicate effectively with internal and/or external customers
  • Stationary 75% of time or greater
  • Move Objects to Maximum 10 lbs


Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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