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Director of Catering

2 months ago

Orlando, United States Wyndham Worldwide Full time

Director of Catering & Convention Services

Location:

Orlando, FL, US Property Name:

Wyndham Orlando Resort Job Summary:

The Director of Catering & Convention Services will be responsible for managing day meetings, meeting territories, and achieving yearly revenue goals by developing accounts and business opportunities. Education & Experience: * High School Diploma or GED * 2 years of related experience or an equivalent combination of education and experience in a hotel or related field preferred. Physical Requirements: * Long hours sometimes required. * Light work - Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. General Requirements: * Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Must be able to maintain the confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. Fundamental Requirements: * Plans and coordinates details for meetings. * Complete accurate BEOs, upselling food, beverage, room rental, recreation, special amenities, and technology. * Communicate all changes on Event Orders to other departments. * Actively prospects and solicits new contacts and business opportunities for meetings. * Acts as on-site contact for meeting and meeting groups and larger groups as needed. * Produces tickets for master billing including contract services, room rental, and guests. * Complete weekly backlog reports and other departmental reports as designated. * Attends weekly resume meeting, training programs, and other meetings as designated. * Provides feedback to Director of Sales & Marketing relating to guest comments, observations, industry news. * Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback. * Assists with and completes special projects and assignments as designated by the Director of Sales & Marketing. * Produces invoices for clients. * Other duties as assigned. Job Location:

Wyndham Orlando Resort, 8001 International Drive, Orlando, Florida 32819 Employment Status:

Full-time

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