Customer Service Representative/Dispatcher

2 months ago


Troy, United States ROYAL OAK HEATING, COOLING & ELECTRICAL Full time

Responsibilities:

  • Answers all incoming calls for company. Assists customer in scheduling or directing calls to the appropriate departments.
  • Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
  • Determines and schedules orders according to urgency.
  • Receives check in calls from service workers by telephone, or in person.
  • Informs workers of type and location of work to be performed and dispatches workers to job.
  • Keeps records of repairs, installation, removal of equipment and hours required on each job.
  • *The company reserves the right to add or change duties at any time.
Qualifications:
  • Previous experience in customer service, sales or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Skills:
  • Excellent verbal/Customer Service skills
  • Attention to detail/documentation
  • Active listening
  • Location knowledge of cities in Oakland County


Quality HVAC and Electrical Repairs and Installations

Welcome to Royal Oak Heating & Cooling. Since 1951, we've been providing reliable HVAC and electrical service in Royal Oak, Oxford, Lake Orion, and the surrounding communities. When residents need a new HVAC system, electrical repair, water heater services, lighting fixtures or replacement parts, we offer comprehensive service for sales, installation, repair, and parts with superior service from experienced and qualified technicians.

Older and poorly operating systems waste energy, fail to maintain a comfortable temperature and drive up energy costs. We solve these problems with sales and professional installation of heating, cooling and electrical systems. Our services include residential and commercial gas furnaces, residential and commercial boilers, water heater installations, and AC system installation, including central air-conditioning, wall-mounted, and ductless mini-splits, plus, electrical panel retrofitting, indoor and outdoor lighting installation, and appliance wiring.

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