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Engagement Specialist

2 months ago

Council Bluffs, United States Heartland Family Service Full time

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Professionals at this level have excellent communication skills with clients, co-workers, and community entities. Specific project, program or office responsibilities may occur at this level.

Compensation: between $17.95 and $21.40 per hour (wage is determined by total years of relevant experience)
Work Schedule: Monday through Thursday 7:45 a.m. to 4:30 p.m. and Friday 7:45 a.m. to 12:00 p.m.

Click to see benefits and company perks

MINIMUM QUALIFICATIONS

  • Associate's Degree
  • Valid driver's license, acceptable driving record
Essential Duties and Responsibilities
  • *Provide direct intake/assessment of client's presenting problem and barriers to recovery.
  • *Provide information and referral to address client needs.
  • *Assist Behavioral Health Director and therapists in fee collection systems.
  • *Maintain all contact documentation and billing information within the state web-based reporting system and provides internal reports as needed.
  • *Available to assist evaluation clients with pre-screening paperwork.
  • *Enter collected data into computer database, schedule intake/follow-appointments and update information as needed.
  • *Complete and process "Release of Information" forms to obtain necessary clinical and other data significant to a client's treatment.
  • *Assist with engagement of clients in the State Opioid Response Program.
  • *Follow up with clients referred to treatment services through community partners completing SBIRT Screeners.
  • *Maintain a system of records and reports necessary for statistical documentation of referrals and the tracking of clients from initial inquiry through admission to agency, or advisement of appropriate external resources. Prepare monthly statistical
  • *Provide problem solving and crisis intervention to clients.
  • *Provide referral and coordination for issues which may interfere with therapy attendance, including making follow-up phone calls to clients who miss their appointments.
  • *Maintain all reports required of the position.
  • *Display a comfort level in working with stressful individual/family dynamics.
  • *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
  • *Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site.
  • *Performs other program related duties as assigned.


*DENOTES ESSENTIAL JOB FUNCTIONS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)