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Customer Service Rep I

3 months ago

Charleston, United States HomeTeam Pest Defense Full time

Overview:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

Apply in minutes from your mobile phone

Responsibilities:

As a HomeTeam Customer Service Representative, you can expect to:

  • Provide positive customer experiences that significantly affect the customers likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Resolving customer problems with invoices and billing questions
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • File Technician paperwork in customer files
  • Update notes in system with technician and other employee customer information.
  • Print, distribute, and review service tickets for technicians
  • Have a basic knowledge of technicians job and processes of company's treatment processes
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures
  • Escalate appropriate inquiries or problems to managers

Theres plenty of perks too

  • Competitive pay $$
  • $17/Hourly
  • Off Weekends
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.


Qualifications:

Minimum Requirements:

  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED
  • Must successfully pass background and drug screening

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer