Supplier Operations Coordinator, Purchase Order Solutions
1 month ago
Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Supplier Enablement & Onboarding Specialist to join the Purchase Order (PO) Solutions team within the Customer Success organization. The SEO Specialist is responsible for online enrollment, onboarding, and enablement of suppliers within our S2P Purchase Order (PO) platform. This position requires a higher-energy individual who can present the program's value and highlights, convincing potential suppliers of the benefits of participating in the program
We are currently hiring out of our Cherry Hill, NJ office, however, this role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to this office, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.
This key position reports into the Supervisor, Enrollments, PO Solutions. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix
As a Supplier Enablement & Onboarding Specialist, you will:
- Conduct outreach via phone and email to enroll new suppliers in the PO Solutions program.
- Present the program's value and highlights, convincing suppliers of its benefits.
- Contact current enrollees to discuss fee changes or adjustments to their billing tier due to changes in use or portal status.
- Send contracts to new supplier enrollees and facilitate quick contract execution by guiding suppliers through the enrollment process, ensuring all contracts and supporting documentation are quality-checked for accuracy and meet requirements.
- Document all supplier contact activity and statuses in appropriate tracking conventions (spreadsheet, portal, document, etc.) as requested by management, adhering to established guidelines.
- Provide both formal and informal program training to end users.
- Partner with Financial Ops, Collections team, and other key internal partners to identify and recover due revenues.
- Collaborate with internal teams and department stakeholders to resolve legacy disputes and address missing contracts and contact details.
- Keep internal stakeholders apprised of new supplier set-up details and configuration issues.
- Review reports on customer activity to identify purchasing trends and work with the Customer Success Manager on supplier retention efforts.
- Maintain supplier accounts and report on their escalations and successions during customer (buyer) meetings Report enrollment and volume details to Customer Success Managers and participate in planning meetings to determine next steps.
- Reach out to new suppliers to inquire about their initial experiences and gather feedback on the supplier experience.
- Maintain supplier accounts and report on their escalations and successions during customer (buyer) meetings.
- Participate in staff meetings and training, contributing to the overall improvement and efficiency of the enrollment process.
You'll need to have:
- Bachelor's degree in business, marketing, communications, or a related field, or equivalent work experience.
- Proven experience in a customer-facing role, demonstrating strong interpersonal and communication skills.
- Previous experience in customer enrollment, onboarding, or a similar process-oriented role is preferred.
- Flexibility and adaptability to work in a dynamic and fast-paced environment. Highly organized with the ability to manage and prioritize tasks efficiently. Efficient time management skills to meet enrollment targets and deadlines.
- Strong analytical and problem-solving skills to address customer queries and challenges.
- Excellent written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner.
- Customer-centric mindset with a focus on delivering a positive customer experience.
- Keen attention to detail to ensure accurate and thorough customer enrollment processes.
- Ability to collaborate effectively with internal teams such as sales, support, and product development.
- Capability to resolve customer issues or concerns in a timely and satisfactory manner.
- Positive and customer-friendly attitude, contributing to a positive team and customer environment. Ability to empathize with customers and exercise patience, especially during challenging situations.
- Ability to empathize with customers and exercise patience, especially during challenging situations.
- Willingness to continuously learn about products, services, and industry trends.
- Experience or skills in sales or upselling are beneficial.
- Familiarity with:
- Software as a Service (SaaS) or technology-related products and services.
- Windows applications (Excel, Word, PowerPoint).
- Customer relationship management (CRM) software, enrollment systems, and other relevant technologies. CRM tools and practices to manage customer interactions and data.
(We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric)
About Us
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
- Do the Right Thing
- Embrace + Drive Change
- Be Empowered
- Be Relentlessly Focused on the Customer
At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.
Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.
We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:
- Generous annual paid time off program that increases with tenure
- Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
- An annual paid day off to volunteer for causes that are near and dear to you
- Paid maternity, paternal/secondary caregiver, and adoptive parent leave
- Company-paid life and disability insurance
- 401k program with a company match
- Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
- Dental plan - including orthodontia coverage
- Vision plan - including discount for LASIK surgery
- All medical, dental, and vision insurance plans are available from the first of the month following your start date - no extended waiting period to be eligible
- A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.
Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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