Account Sales Specialist, National Accounts

7 days ago

Byron Center, United States SpartanNash Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:
850 76th Street S.W. - Byron Center, Michigan 49315
Job Description:

Position Summary:

This role is intended to support the National Accounts Team in executing regular customer processes which are required per the terms of our Agreements with our customers and are essential to our ability to provide excellent service. Processes include but not limited to execution of customer selection, problem solving to support customer and SpartanNash needs, fielding questions and acting as a liaison between customer and internal teams. Our customer agreements define each party's performance of specific activities designed to mitigate the risk of product becoming unsaleable in a SpartanNash warehouse and ensure the smooth performance for the customer and SpartanNash. This role has been established to serve as a dedicated, centralized resource to execute those processes which are daily, weekly and monthly depending on the process. The process execution, analyses and resulting reports are to be utilized by multiple parties to action against and support a smoothly running department.

Here's what you'll do:

  • Assemble data pulled from multiple sources.
  • Perform analyses on that data using defined logic.
  • Produce reports to distribute internally and to the customer Identify errors in the analysis due to flaws in the logic, data omissions, incorrect formulas, missing inputs from the business etc.
  • Perform reasonableness tests on the outcomes of the analyses to establish confidence that the analyses are accurate and complete.
  • Conduct investigations and root cause analyses when the analyses do not meet the reasonableness test which often requires collaboration with internal business functions including buyers, demand planners, category managers, National Accounts, Finance, etc. as well as external business partners.
  • Research issues in our business processes or customer behaviors which may be revealed through the analyses, particularly when those issues may drive a future financial risk to SpartanNash or our customer and/or increase sales opportunities.
  • Recommend and implement improvements to current approaches to the required analyses and reporting that:
    • Creates an efficiency in the execution of any analysis or report
    • Increases the accuracy of any analysis
    • Is better aligned to the needs of other business functions or the customer such that it creates an efficiency for any process that is dependent on the report
  • Additional responsibilities may be assigned as needed.
Here's what you'll need:
  • Bachelor's degree required in Business, Marketing, Finance, or related field.
  • 2-3+ years in field or related analytical role
  • A natural curiosity and passion to uncover and solve problems
  • Proficiency in MS Excel and Power BI (preferred)
  • Strong written and verbal communication skills
  • Project management skills and attention to detail (Strong ability to define problems, collect data, establish facts, draw conclusions and recommend concise solutions)
  • Advanced knowledge of analytical approaches to derive insights from large data sets, solving complex, ambiguous business problems using exceptional business acumen
  • Strong ability to effectively present information with exceptional visualizations with a focus on telling an impactful story
  • Excellent time management skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

CORPORATE1

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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