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Front Desk Agent

5 months ago

Greenville, United States Auro Hotels Full time

** Front Desk Agent ($13-$14 hr)**

**Job Category****:** Front Office **Requisition Number****:** FRONT003394 Showing 1 location **Job Details**

**Description**

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly

environment which includes greeting and acknowledging every Guest, maintaining outstanding

standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our

guests at all times, take pride in representing AURO Hotels professionally with our guests and

assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security procedures to maintain a secure and safe

environment for associates and guests at all times. In the event of an accident or emergency,

gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a

positive working environment.

Essential Job Functions

Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest.

Use a positive, clear speaking voice, listen to guest requests and respond with appropriate

action.

Employ operational and selling techniques to maximize occupancy levels and achieve the

highest average rate possible, and ensure that staff does the same. Maintain and provide

accurate information on and promote hotel facilities.

Maintain cash bank per accounting guidelines. Comply with all accounting procedures.

Maintain effective communication within Front Office and related departments, and with all

hotel departments. Stay aware of issues relating to front office and general hotel operations.

Attend meetings as scheduled. Apprise management of any concerns or suggestions.

Adhere to safety, security and emergency procedures, react appropriately during emergency

situations, and act promptly to correct hazards. Adhere to security procedures on the handling

of guest room keys, the protection of guest related information and conduct weekly inventory

of guest room keys.

Understand and operate front office telephone, computer systems, and equipment such as ten

key adding machine, facsimile machines, etc.

Promptly complete registration process, input and retrieve information from computer, confirm

pertinent information including number of guests, method of payment and length of stay, select

guest room based upon guest needs/request, nonverbal confirmation of room number and rate,

provide key folder containing guest room key (and club key if applicable), certificate and

coupons as appropriate. Close out guest accounts at time of check out. Properly file and

retrieve registration cards.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle

cash, make change, and balance assigned cash bank. Accept and record vouchers, travelers

check and other forms of payment. Post charges to guest rooms and house accounts using the

computer. Process payments per established procedures.

Provide safety deposit boxes to guests in accordance with established hotel procedures.

Promptly answer the telephone using positive, pleasant tone of voice and following the

established verbiage. Input messages into the computer. Retrieve messages and communicate

the content of messages to guests. Retrieve and send mail, small packages and facsimiles for

guests.

Listen to and promptly act to resolve guest problems and complaints. Authorize revenue

allowances to remedy problems only after other alternative solutions have failed and

appropriately document the solution/remedy. Apprise management of all guest

complaints/problems; including those that have been resolved.

Other Duties and Responsibilities

Complies with Company Standards of Service as outlined for AURO Hotels.

Projects a favorable image of AURO Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, AURO Hotels and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Nothing in this job description restricts managements right to assign or reassign duties, work

hours and/or responsibilities for this job at any time.

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

**Required**

**1-2 years:** Front Desk