Current jobs related to Customer Success Manager - Chicago - Vonage

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States AHEAD Full time

    About the RoleAHEAD is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and supporting a dedicated group of strategic customers, serving as their trusted advisor for Cisco solutions.Key Responsibilities:Manage and support a dedicated group of strategic customersEnsure...

  • Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States Verve Full time

    About VerveVerve is a pioneering company that's revolutionizing the wearable technology industry. Our mission is to empower individuals and organizations to move forward with confidence and precision. We're seeking a highly skilled and dedicated Customer Success Manager to join our team and drive our commercialization efforts.Job SummaryWe're looking for a...

  • Customer Success Manager

    1 month ago

    Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...

  • Customer Success Manager

    1 month ago

    Chicago, Illinois, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. As a key member of our commercialization team, you will play a crucial role in driving customer adoption and ensuring a seamless experience for our end-users.Key Responsibilities:Build and maintain strong relationships...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States FourKites, Inc. Full time

    About FourKitesFourKites is the leading supply chain visibility platform, empowering companies to digitize their end-to-end supply chains. With real-time data and powerful machine learning, we help businesses like yours create agile, efficient, and sustainable supply chains.Job SummaryWe're seeking an exceptional people leader to join our Customer Success...

  • Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States Lightricks Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Lightricks. As a key member of our customer success team, you will be responsible for ensuring our clients maximize the value they gain from our platform.Key Responsibilities:Customer Onboarding: Lead the onboarding process for new clients,...

  • Customer Success Manager

    1 month ago

    Chicago, Illinois, United States Cleo (US) Full time

    {"title": "Customer Success Manager", "description": "Unlock Business Potential with CleoCleo is a cloud integration technology company that empowers businesses to realize their full potential. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States FourKites, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at FourKites, Inc. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers to deliver exceptional customer experiences and drive business growth.The ideal candidate will have a proven track record of...

  • Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States Keeper Security, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security, Inc. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through proactive account management, strategic planning, and exceptional customer service.Key...

  • Customer Success Manager

    5 days ago

    Chicago, Illinois, United States Meltwater Full time

    Customer Success Manager Job DescriptionAt Meltwater, we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you'll play a pivotal role in ensuring the continued success and satisfaction of our valued customers.Key Responsibilities:Collaborate with internal stakeholders to align customer needs effectively.Provide...

  • Customer Success Manager

    3 weeks ago

    Chicago, Illinois, United States Lightricks Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at LightricksLightricks, a pioneering AI-first company, is revolutionizing digital content creation and influencer marketing. Our Popular Pays platform connects brands with creators to produce dynamic, influencer-powered campaigns. We're seeking a...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States MicroStrategy Full time

    About MicroStrategyMicroStrategy is a leading provider of enterprise analytics and mobility software, empowering organizations to make data-driven decisions and drive business innovation. With a strong commitment to innovation and customer satisfaction, we're shaping the future of business intelligence and financial investment.The RoleWe're seeking a highly...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Batch Freight Full time

    Customer Success ManagerBatch Freight is seeking a skilled Customer Success Manager to drive customer satisfaction and retention.This role involves serving as the primary point of contact for our clients, ensuring they receive exceptional service and value from our logistics solutions.Key Responsibilities:Act as the main liaison between Batch Freight and our...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States 1WorldSync Full time

    Customer Success ManagerAre you a customer-centric professional with a passion for driving business growth? Do you have a knack for building strong relationships with clients and delivering exceptional results? We're seeking a Customer Success Manager to join our team at 1WorldSync, a leading provider of product content management solutions.Key...

  • Customer Success Manager

    1 month ago

    Chicago, Illinois, United States Batch Freight Full time

    Customer Success ManagerBatch Freight is seeking a skilled Customer Success Manager to drive customer satisfaction and retention. As the primary point of contact, you will ensure exceptional service and value from our logistics solutions. Your key responsibilities will include understanding customer needs, fostering strong relationships, and identifying...

  • Customer Success Manager

    3 weeks ago

    Chicago, Illinois, United States Keeper Security Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through effective account management and strategic planning.Key ResponsibilitiesDevelop and execute account plans to drive...

  • Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States Verve Full time

    About VerveVerve is a pioneering company that's revolutionizing the wearable technology industry. Our mission is to empower individuals and organizations to move forward with confidence and precision. We're seeking a highly skilled and dedicated Customer Success Manager to join our team and drive our commercialization efforts.Job SummaryWe're looking for a...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Keeper Security Full time

    Keeper Security is a leading provider of cybersecurity solutions. We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for growing revenue through existing accounts, providing strong interactions with customers at the Senior Management level, and working with...

  • Manager, Customer Success

    4 weeks ago

    Chicago, United States FourKites, Inc. Full time

    At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...

  • Customer Success Manager

    3 weeks ago

    Chicago, Illinois, United States Bringg Inc Full time

    Customer Success ManagerWe're Bringg Inc, a leading delivery management company serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually through our smart, automated omnichannel platform, we're looking for a seasoned...

Customer Success Manager

3 months ago

Chicago, United States Vonage Full time
OVERVIEW

The Customer Success Manager is responsible for driving the ongoing satisfaction, adoption, enablement, and outcomes realization for Vonage's top customers. They will act as an internal champion to coordinate the cross-functional motions required for sustained customer success and growth. Key focus areas will include retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers.

KEY RESPONSIBILITIES
  • Maintain a portfolio of accounts with low churn, high adoption, and high health scores
  • Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high-levels of product utilization, and enables true business value attainment
  • Maintain an effective account governance process in collaboration with customers key stakeholders as well as the internal account team
  • Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts
  • Support the marketing programs that develop customer specific case studies and references
  • Collaborate cross-functionally to extend the reach and capability of the Customer Success team
  • Cross Sell/Upsell other Vonage products and services
  • Execute on growth strategies and drive demand for incremental solutions
REQUIRED SKILLS
  • Must be able to work East Coast hours
  • Familiarity with customer success organizations
  • Strong orientation toward problem solving with a systematic and managed approach
  • Extensive interaction with sales, engineering, product development, and other members of cross-functional teams
  • Urgency in execution and tendency toward speed with ability to adapt and change
  • Strong empathy for customers
  • Excellent verbal/written communication and organizational skills
  • Strong business acumen including experience working in a B2B environment
  • Proven ability to influence through persuasion, negotiation, and consensus building
  • Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
  • Strong executive presence / relationship building
  • Technical aptitude with an ability to understand SaaS and software business models
REQUIRED EXPERIENCE
  • Bachelor's Degree
  • 2+ years of Customer Success or Account Management experience required
  • Experience driving usage and adoption of software services preferred
  • Experience with Unified Communications, Contact Center, and Communications APIs a bonus
  • SaaS experience required
  • Knowledge of Salesforce CRM is a bonus
  • Knowledge of Gainsight is a bonus

WHAT'S IN IT FOR YOU

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the