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Customer Service Representative

2 months ago

Santee, United States Eastridge Workforce Solutions Full time

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are hiring a dedicated Customer Service Representative (CSR). Monday-Friday, 8a-5:30pm. The ideal candidate thrives on exceeding customer expectations and is passionate about delivering outstanding service. This role serves as the primary point of contact for consumers who have purchased or are considering purchasing directly from us. For immediate consideration, apply today

Essential Duties and Responsibilities:

  • Take ownership of the D2C customer service channel
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Build and maintain strong relationships with customers and prospects
  • Accurately manage customer information, orders, and invoices
  • Respond promptly to all customer inquiries and issues
  • Process orders and facilitate payment transactions
  • Coordinate vehicle check-ins for product installations
  • Offer technical assistance and product education to customers
  • Address customer issues promptly and effectively, escalating when necessary
  • Communicate customer feedback and product insights to relevant departments
  • Collaborate with team members and departments to optimize sales efforts
  • Utilize office equipment and maintain accurate records
  • Attend local and national trade shows as required
Minimum Requirements:
  • 2+ years of Customer Service and/or Sales experience
  • High School diploma or equivalent
  • Excellent interpersonal and communication skills
  • Team player with a positive attitude
  • Highly organized with strong attention to detail
  • Self-motivated with a strong work ethic
  • Solution-oriented with critical thinking and problem-solving abilities
  • Ability to multitask, prioritize, and work independently
  • Proficiency in Microsoft 365
  • Typing speed of 45 words per minute with accurate spelling and grammar
  • Interest or experience in outdoor, automotive, off-road, or overland industries
Additional Experience Desired:
  • Experience in manufacturing, QuickBooks, E-commerce, or NetSuite
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge's temporary employees.From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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