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Customer Service Representative

1 month ago

Santee, United States MMI Hospitality Group Full time

Job Summary

We are seeking a skilled Front Desk Agent to provide exceptional customer service and create a warm welcome for our guests at Holiday Inn Santee. As a key member of our team, you will be responsible for ensuring a seamless check-in and check-out experience, addressing guest inquiries, and providing personalized assistance throughout their stay.

Key Responsibilities

  • Deliver outstanding customer service and create a positive first impression for our guests
  • Process check-ins and check-outs efficiently, ensuring accuracy and attention to detail
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Provide recommendations and information about local attractions and services
  • Work collaboratively with the hotel team to maintain a clean and welcoming environment

Requirements

  • Previous customer service experience, preferably in a hospitality setting
  • Ability to work a flexible schedule, including weekends and holidays
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of local area and attractions

About MMI Hospitality Group

Holiday Inn Santee is part of MMI Hospitality Group, a company that values Southern hospitality and provides a warm welcome to our guests. We foster a diverse and inclusive work environment where our team members can thrive and grow.