Customer Service Representative
2 days ago
Job Summary
We are seeking a skilled Front Desk Agent to provide exceptional customer service and create a warm welcome for our guests at Holiday Inn Santee. As a key member of our team, you will be responsible for ensuring a seamless check-in and check-out experience, addressing guest inquiries, and providing personalized assistance throughout their stay.
Key Responsibilities
- Deliver outstanding customer service and create a positive first impression for our guests
- Process check-ins and check-outs efficiently, ensuring accuracy and attention to detail
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Provide recommendations and information about local attractions and services
- Work collaboratively with the hotel team to maintain a clean and welcoming environment
Requirements
- Previous customer service experience, preferably in a hospitality setting
- Ability to work a flexible schedule, including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of local area and attractions
About MMI Hospitality Group
Holiday Inn Santee is part of MMI Hospitality Group, a company that values Southern hospitality and provides a warm welcome to our guests. We foster a diverse and inclusive work environment where our team members can thrive and grow.
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