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Customer service rep

2 months ago

Irving, United States Randstad Full time

The Customer Service Rep is a Key Position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers. They are responsible for coordinating and scheduling patient initial and refill shipments. This is a Temp to Hire Hybrid opportunity. MUST be able to work ONSITE during the 6 to 8 weeks of training. Qualifications:

  • High school graduate or equivalent
  • Preferred 1-3 years of experience in a Customer Service Center
  • MS Office knowledge and experience
  • Type 40-50 WPM
salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities
  • Show initiative and take an enthusiastic proactive approach to work
  • Excellent telephone skills
  • Answers incoming phone calls and provides necessary information
  • Contacting patients and gathering essential information for coordination of shipment of prescription
  • Responsible for accurately and completely scheduling medication deliveries
  • Maintains patient records accurately and completely
  • Follows all applicable government regulations including HIPPA and compliance regulations
  • All other duties as Assigned


Skills Customer Service Typing Skills Microsoft Office
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.