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Care Advisor
3 months ago
Job Description:
Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .
Job Summary:
CareLinx is looking for a Care Advisor to assist with CareLinxs Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the members needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.
As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinxs health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think theres alignment with the description above, CareLinx may be the place for you.
Essential Job Functions:
Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
Document accurate and complete notes of all family and caregiver interactions in CareLinxs EHR system
Work collaboratively and professionally with other team members and teams within CareLinx
Exhibit excellent verbal and written communication skills via phone, email, and text
Specific Skills/ Attributes:
E?ective time management skills and high attention to detail
Excellent verbal and written communication skills
Superior organization and multitasking capabilities
Goal-driven, problem solver
Ability to work in a distraction free remote work environment
Professional, con?dent, outgoing demeanor
Experience working with Microsoft O?ce Suite
Ability to maintain strict con?dentiality, and exercise good judgment
Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
Additional job duties may be assigned on an as-needed basis
Qualifications:
High school diploma or equivalent, required
Some college-level coursework, preferred
At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
Previous healthcare experience preferred
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
