Office/Client Care Coordinator
1 month ago
Job Type Full-timeDescription Workday: Monday - Friday Work Hours: 8:30 a.m. - 5:30 p.m. Location: 919 Mission Road, San Antonio, TX 78210 Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time. Summary:As the initial point of contact for any visitor or caller, this position is responsible for extending positive customer service and coordinating communication between the public and employees. Other components of this position include greeting clients/visitors, receiving donations, processing mail, and directing telephone calls. In addition, will provide billing and client care coordination for St. PJ's Counseling Department. This position is also responsible for billing of insurance claims to insurance carriers and private pay individuals. The Office/Client Care Coordinator is responsible for clear, detailed communication with clinical staff, payers, and clients regarding various insurance-related and payment-related issues. Position Responsibilities:*Is the primary point of contact for visitors and clients, monitors access to campus, and answers the phone.*Perform front desk receptionist duties to include receiving donations and processing the mail*Analyze and organize office operations and procedures such as information management, filing system, requisition of supplies and other clerical services.*Maintain presentable appearance of lobby, conference room, vending machine area, and mailbox area*Purchase and maintain vending machine items *Assist VP of Programs with various communications including the Governing Committee*Draft & distribute agency correspondence as necessary*Maintain Standard Operating Procedures for front desk areasProvides professional interaction with clients and St. PJ's staff to provide information on insurance coverage, billing procedures, and accepts payments.Provides accuracy in processing claims and validating checks. Other duties as assigned by the VP of Programs, and/or the office of the Executive Director.Competencies:AdaptabilityCustomer ServiceCommunicationFocusIntegrity / HonestyRequirementsMinimum Qualifications: Education Associate degree or equivalent from a two-year college or technical school. Experience Minimum of 1 years' experience in Medical Billing with at least 6 months of experience in Behavioral Health Billing and/or CPT coding experience. Minimum of 1 years' experience in an office setting License and Credentials Reliable transportation Valid driver license Valid vehicle insurance Medical Billing Certification preferred Minimum Knowledge and Skills: Minimum of 1 years' experience in Medical Billing and/or Customer Service including electronic health records, claims, denials, and CPT coding. Extensive working knowledge of billing practices, accounting reports, and insurance claims.Experience with computer software and multi-line phones (i.e., Microsoft office, AdvanceMD/EHR software preferred); A solid grasp of HIPPA standards and Mental Health.Must be detail oriented, organized, self-motivated, work well independently and on a team.Must have good written and verbal skills.Must have good critical thinking and problem-solving skills.Travel Requirements:Travel requirements for the position includes 5% local and 0% overnight.Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position .**Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description $15.50 - $16.50
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