Client Care Coordinator

7 months ago

San Diego, United States Concentra Career Choice Full time

Overview:

The Client Care Coordinator assesses the medical components of injured workers situation including, but not limited to, prior authorization, chart preparation, determination of appropriate level of care, utilization of services, concurrent review, retrospective review, development of discharge plans, assurance of quality and cost effectiveness. Act as a liaison among patient/family, client/employer, and healthcare personnel to ensure necessary care is provided promptly and effectively to restore injured workers function, capacity and self-esteem. Perform medical and testing procedures under supervision of the treating clinician.

Responsibilities:

THE DETAILS
Coordinate all aspects of a patient's injury, including case review and visit prep for clinicians. This includes gathering all necessary documents for these appointments, prepping the charts, coordinating referrals, and providing patients with necessary documents.
Provide communication of non-compliance and missed appointments. In conjunction with the on-site clinicians, identify cases that may possibly require partnership with area medical leadership
Partner with Center Operations Director (COD) in preparing for large groups of Physicals
Communicate both in-person and telephonically with client, medical provider, attorney, employer, as required
Assist clinicians with injury and physical visits
Provide guidance, training, and education for all clinic staff as needed
Examine clinic processes critically and note areas of improvement or deficiencies to report back to COD. At the direction of the COD the Client Care Coordinator will address these areas and implement changes.
Attend medical case review meetings with client and speak to details of certain cases. Act as liaison between client and on-site clinicians.
Perform onsite services for various department events and special client requests. This includes participation in client health and safety activities such as health fairs or education opportunities.

Provide medical support services for patients or department employees that been scheduled in clinic. This includes assisting in the proper completion of ancillary services such as lab draws for physicals.
Obtain drug screen results for the client, scan for needed Medical Review Officer (MRO) review, gather all needed information for clinician to perform MRO duty, facilitate clinician time needed for MRO process
Apply all laws and regulations related to the provision of rehabilitation services
Support clinic operations, specialty services, physical reporting
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

EDUCATION/CREDENTIALS
High school graduate or GED equivalent
Some college courses in Allied Health or related field from an accredited college/university
Obtaining and maintaining Commission for Case Management, Clinical Data Management Systems, Certified Rehabilitation or Medical Assistant credentials in accordance with state requirements and applicable regulations
Registered Nurse designations are encouraged; these designations are required where dictated by state regulations


JOB-RELATED EXPERIENCE
Customarily has at least one of year demonstrated experience in a similar position, preferably related to healthcare sales and/or Workers' Compensation
Customarily has at least one or more years of demonstrated customer experience
Computer, word processing experience, knowledgeable about Microsoft Office programs (Word, Excel, PowerPoint)


JOB-RELATED SKILLS/COMPETENCIES
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated willingness to participate in initial and ongoing training

Demonstrated effective communication and interaction with employers, patients, providers and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated computer skills. Knowledgeable in Microsoft Office programs (Word, Excel, PowerPoint), intermediate level or above

  • Client Care Coordinator

    2 months ago

    San Diego, United States Concentra Career Choice Full time

    Job DescriptionJob DescriptionOverviewThe Client Care Coordinator assesses the medical components of injured worker’s situation including, but not limited to, prior authorization, chart preparation, determination of appropriate level of care, utilization of services, concurrent review, retrospective review, development of discharge plans, assurance of...

  • Client Care Coordinator

    2 months ago

    San Diego, United States Concentra Full time

    Overview: The Client Care Coordinator assesses the medical components of injured workers situation including, but not limited to, prior authorization, chart preparation, determination of appropriate level of care, utilization of services, concurrent review, retrospective review, development of discharge plans, assurance of quality and cost effectiveness. Act...

  • Client Care Coordinator

    4 months ago

    San Diego, United States Banfield Pet Hospital Full time

    Opening StatementThe Client Care Associate's primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.Description - ExternalEssential Responsibilities and Tasks· Live and exemplify the Five Principles of Mars, Inc. within self and team.· Resolve...

  • Client Care Coordinator

    3 weeks ago

    San Diego, United States Healcove Chiropractic and Wellness Full time

    Ensure clients, visitors, and team-members are delightfully and hospitably welcomed into a cozy, clutter-free, and inviting healing space.Coordinate client care and develop professional relationship with clients.Manage daily operations by ensuring that clients, providers, and staff stay on time with their daily schedule and appointments; and effectively...

  • Client Care Coordinator

    2 weeks ago

    San Diego, United States Healcove Chiropractic and Wellness Full time

    Ensure clients, visitors, and team-members are delightfully and hospitably welcomed into a cozy, clutter-free, and inviting healing space.Coordinate client care and develop professional relationship with clients.Manage daily operations by ensuring that clients, providers, and staff stay on time with their daily schedule and appointments; and effectively...

  • Client Care Coordinator

    1 week ago

    San Antonio, United States Elara Caring Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.Job Description:FULL...

  • Client Care Coordinator

    3 weeks ago

    San Antonio, United States Elara Caring Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: FULL TIME...

  • Client Care Coordinator

    2 months ago

    San Antonio, United States Elara Caring Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: FULL TIME...

  • Client Care Coordinator

    2 days ago

    San Antonio, United States Comfort Keepers Full time

    Make more than a living! Are you looking for a rewarding career that will allow you to make someone's day, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you! Comfort Keepers of San Antonio is seeking a Client Care Coordinator to join our team! At Comfort...

  • Client Care Coordinator

    5 months ago

    San Antonio, United States Comfort Keepers Full time

    Make more than a living! Are you looking for a rewarding career that will allow you to make someone's day, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you! Comfort Keepers of San Antonio is seeking a Client Care Coordinator to join our team! At Comfort...

  • Office/Client Care Coordinator

    1 week ago

    San Antonio, United States Archdiocese of San Antonio Full time

    Job Type Full-timeDescription Workday: Monday - Friday Work Hours: 8:30 a.m. - 5:30 p.m. Location: 919 Mission Road, San Antonio, TX 78210 Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child...

  • Office/Client Care Coordinator

    6 days ago

    San Antonio, United States Archdiocese of San Antonio Full time

    Job Type Full-time Description Workday: Monday - Friday Work Hours: 8:30 a.m. - 5:30 p.m. Location: 919 Mission Road, San Antonio, TX 78210 Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one...

  • Nurse Care Coordinator

    1 month ago

    San Diego, California, United States The Arc of San Diego Full time

    Job Title: Registered Nurse - Intellectual and Developmental DisabilitiesJob Summary: We are seeking a compassionate and dedicated Registered Nurse to provide essential care to clients with intellectual and developmental disabilities in San Diego County, CA.Responsibilities:Develop individual health care plansProvide case management support and oversight for...

  • Care Coordinator

    3 weeks ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Client Care Specialist

    4 days ago

    San Diego, United States Family Connections Therapy, Inc. Full time

    Company DescriptionFamily Connections Therapy, Inc. focuses on helping children, adults and families live happier, healthier lives by finding deeper healing and improving relationships.Role DescriptionThis is a part-time remote or in-person role for a Client Care Specialist at Family Connections Therapy, Inc. The Client Care Specialist will be responsible...

  • RN Care Manager

    2 weeks ago

    San Diego, United States Coast Care Full time

    Coast Care is one of the largest Home Care Organizations in San Diego. We are locally owned with over 200 years of combined professional experience in the industry and are adding an experienced Care Manager to our team.  In this role you will get to make a meaningful and positive impact to the lives of our clients, caregivers, and organization and enable...

  • Client Care Specialist

    2 months ago

    San Diego, United States Ethos Veterinary Health Full time

    We are thrilled to announce a $500.00 sign-on bonus for our overnight shifts. Learn more about this incentive through the application process! Veterinary Specialty Hospital (VSH) by Ethos Veterinary Health is looking for full-time Client Care Specialists to join our team. The pay range for this position is $20.50-$23.00 per hour. Compensation is negotiable...

  • Care Coordinator Mental Health Professional

    5 days ago

    San Diego, California, United States Mental Health Systems Full time

    About UsMental Health Systems is a leading provider of mental health services, dedicated to delivering high-quality care to individuals and communities.Job SummaryWe are seeking a skilled Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring that our clients receive the best possible care and support.Key...

  • Client Engagement Coordinator

    3 weeks ago

    San Diego, United States Sunroadauto Full time

    Client Engagement Coordinator - Sunroad Auto Shared Services Inc. Tuesday, October 29, 2024 Client Engagement Coordinator - Sunroad Auto Shared Services Inc. Non-Exempt Job Summary: The Client Engagement Coordinator handles inbound service reservation calls, confirms service reservations, and performs outbound follow-up calls as needed. Essential...

  • Client Service Liaison

    4 weeks ago

    San Diego, California, United States Vets Hired Full time

    About the RoleAs a key member of the Vets Hired team, we are seeking a talented Client Service Liaison to join our growing client services division. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesUpdate management systems with...