Desktop Support Consultant

4 weeks ago


Tampa, United States CareerBuilder Full time

Job Description :-
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:

Incident management, Request management, Change management, Knowledge management and Access rights management
Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
Perform incident resolutions and request fulfilment and supports end users on a variety of issues
Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
Service end-user requests at the IT Service Spot
Wanted profile:

Completes assignments without direct supervision and good team player
Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to)

Treatment of tickets and requests from end-users for all Deskside related support
Handling end-user hardware request including coordination of, and delivery and pick-up
Deploy/return/retire equipment (laptops, ...) in IT Equipment
RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ...) with supplier
Handling mobile telephony related requests
Diagnosing and resolving issues at the IT Service Spot
Roll-out and coordination of the fleet replacement (laptop, desktop)
Responsibilities and Powers

Work within the guidelines and routines defined for the product or assignment
Work to ensure relevant KPI/PIs goals for the team they are working with are met for the product or assignment
Provide the end user the support that is agreed upon
Provide information to end users in the event of operational disturbances
ct as action owner of the cases or orders they are assigned to
Determine and assign correct priority on created or received cases and act according to given instructions
Escalate cases to other support functions when necessary
Perform incident resolutions and request fulfilments
Contribute to the identification and escalation of problems in supported services and solutions
Contribute to knowledge management and the documentation of errors and known work arounds
Follow the requirements concerning Information Security described in HCL Policy
Utilize and contribute to the HCL Knowledge Management System
Support 2nd and 3rd line teams with problem identification and resolution as required
ct as dispatcher of incoming tasks
Ensure correct use of applicable security policies and raise security issues where discovered
Drive the identification and escalation of problems in supported services and solutions
Drive knowledge management and the documentation of errors and known work arounds
Contribute to discussions on methods to improve team efficiency and delivery quality
Drive methods to improve team efficiency and delivery quality
Participate in development of new operation techniques and contribute to designing solutions in support
Coordinate and secure specialized training for specific support tasks requiring unique knowledge
Collect measurement data (resolution time, work effort and others) as assigned by management

#J-18808-Ljbffr



  • Tampa, United States eTeam Full time

    Job Description :- The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: Incident management, Request management, Change management, Knowledge management and Access rights management Second-tier support to local end users for PC...

  • Desktop Support Tech

    3 weeks ago


    Tampa, United States OneTouch Direct Full time

    Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Network operations staff as appropriate to determine and receive problems received from...

  • Desktop Support Tech

    1 month ago


    Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionAssist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines.Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.Works with Network operations staff as appropriate to determine and...


  • Tampa, United States Strategic Staffing Solutions Full time

    Job Title: Enterprise Desktop Analyst Duration: 12 Month contract; chance to extend/convert to full time. Location: Tampa, FL (HYBRID) 5 days during training then 3 days a week, these days may be assigned and candidates must be open to any day of the week onsite. Pay: $35/HR Industry: EnergyRequired Qualifications:6 years of demonstrated technical...


  • Tampa, United States Syniverse Full time

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • Tampa, United States Insight Global Full time

    We are hiring a perm Client Support Consultant to learn the platform and then diagnose and troubleshoot customer technical problems. The primary responsibility of a customer support consultant is to solve any technical issues a customer is having while using their new product or service. They are like technical client facing experts within the product....


  • Tampa, United States TeamLogic, Inc. Full time

    Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's...


  • Tampa, United States Resource Logistics Full time

    Field Support Technician Location: Tempa, FL , Onsite Hire Type: Full-Time Responsibilities for a field technician: Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting up computers, networking devices Technical Support: Field technicians...


  • Tampa, United States C4 Technical Services Full time

    Tech & Business Consultant Work Location: Remote PROJECT SCOPE: Candidate will be working on a new project surrounding IT Service Design from respective IT Organizations. Candidate will be responsible for engaging groups to facilitate the identification and/or define service ownership and service expected outcomes. Candidate will be responsible for...


  • Tampa, United States Motion Recruitment Full time

    Our client is looking for a Field Service Technician for a 3-month contract in Tampa, FL 33607. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...


  • Tampa, United States Motion Recruitment Full time

    Our client is looking for a Field Service Technician for a 3-month contract in Tampa, FL 33607.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...


  • Tampa, United States Motion Recruitment Partners, LLC Full time

    Our client is looking for a Field Service Technician for a 3-month contract in Tampa, FL 33607. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...


  • Tampa, United States Virtusa Full time

    Job Description: Responsibilities: Troubleshoot and resolve critical production issues as part of Level-3 support. Participates in root cause analysis for all incidents occurred in production. Provide application enhancement and maintenance as well as on-going API performance support. Handles Pre-deployment and post-development activities. Track and support...

  • IT Support Position

    4 weeks ago


    Tampa, United States Centarus Full time

    Job DescriptionJob DescriptionIT Desktop and Network Support Position (Remote Only)Business Hours: 6:00am to 7:00pm PST or 9:00am to 10:00pm ESTCentarus Inc. is a cutting-edge Managed Services and Cybersecurity Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and...


  • Tampa, United States CIO Technology Solutions Full time

    Job DescriptionJob DescriptionWhy CIO Technology Solutions?Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.Collaborative...


  • Tampa, United States Brothers International Food Corporation Full time

    Job DescriptionJob DescriptionDescription:About Brothers International Food Holdings, LLC:At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer...

  • Senior Consultant

    3 days ago


    Tampa, United States PGTEK Full time

    Senior Consultant Location: Tampa, Florida Clearance Required: TS/SCI Skills: Strong Experience with Horizon Responsibilities: Possess technical knowledge with Horizon. Provide updates to contractor and customer. Assist consultants with installation. Facilitate issue resolution. Support the maintenance of Horizon. Perform day to day operations and...


  • Tampa, United States ApTask Full time

    About Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong...


  • Tampa, United States AACSB International Full time

    Job DescriptionJob DescriptionAACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 900 accredited business schools in over 100...


  • Tampa, United States Oscar Full time

    I am currently hiring on behalf of a client of mine who are a leading Microsoft consulting partner renowned for delivering cutting-edge solutions and unparalleled service to clients worldwide. With a focus on Microsoft Dynamics, they specialize in helping organizations optimize their business processes and achieve their strategic objectives. They are...