Bilingual Customer Service Agent- Plantation FL
1 month ago
We are seeking a Customer Service Representative (On-Site) to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.
- Location: OnsitePlantation FL
- Pay: $18/hour for bilingual candidates
- Start ASAP
- Hours: Must be flexible to work any 8 hour shift between 7am-11pm
- Ranked by Inc. 5000 and Deloitte Technology as one of the fastest growing companies for delivering innovative health technologies in North America.
- Comprehensive benefits package including medical, dental, vision, life, disability, 401(k), and paid holidays/time off for eligible employees.
- Client offers a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike.
- Their goal is to transform the healthcare industry for the better Providing career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
- Inbound calls
- Respond to and own consumer inquiries and issues
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
- 1 year of customer service experience with the same company
- High School diploma
- Detail oriented
- Fluent in English and Spanish
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