Bilingual Customer Service Representative

4 months ago

Phoenix, United States Kemper Full time

Location(s)
Phoenix, Arizona

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing.
  • communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems.
  • Provides information and works to address customer concerns.
  • Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area.
  • Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current.
  • Process payments while maintaining proper cash handling procedures.
  • Perform other related duties as assigned.
MINIMUM JOB REQUIREMENTS:
  • High School Diploma or GED required.
  • Six months of Customer Service experience required.
  • Prior insurance experience preferred.
  • Bilingual in English and Spanish required
REQUIRED JOB SKILLS:
  • Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.
  • Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience.
  • Demonstration of strong customer service skills.
  • Demonstration of effective oral and written communication skills.
  • Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust.
  • This is an in office position.


Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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