Customer Support Associate

2 months ago

Lithia Springs, United States Uabrandscareers Full time

**Customer Support Associate**

**Job Details**

Location:777 Douglas Hill Rd, Lithia Springs, GA Job Ref:DCCUS001516 Category:Warehouse & Distribution Employment Type:Full Time **Overview**

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level responsibilities include the following: B2B order correspondence, correspondence with the customers, correspondence with the business partner, Work Front ticket entry, correspondence with retail stores, inventory management, incomplete order processing, and creation of departmental documentation.

This is more than a job...its your chance to grow. UA Brands operates six divisions that design, manufacture, warehouse, and sell uniforms to hard-working employees at clinics, hospitals, restaurants, schools, hotels, cruise lines, and other workplaces around the world. We believe in helping our deserving employees reach their full potential. You'll work directly with managers who will take a real interest in your future. Youll meet many fellow UA Brands employees who have grown along with us and were promoted to higher-level responsibilities and supervisory positions. If youre hard-working and do a great job, you can be one of them

***** Pay $16.50 hourly*****

* Must be able to work Saturdays and Sundays, as needed.

**Essential Duties and Responsibilities:**

* **Researches and solves incomplete orders for same-day shipment.**

* **Match order forms with invoices, and record the necessary information.**

* **Executes inventory transfers.**

* **Complete Workfront ticket entry and monitor Workfront dashboards.**

* **Communicate with customers, both internal and external customers, via phone and email communications.**

* **Research customer service issues throughout processing stages while interacting with internal customers, shipping carriers, and corporate partners.**

* **Process order modifications and adjust required shipment level requests as communicated.**

* **Research and resolve inventory discrepancies causing rejected invoices from processing through the Warehouse Management Software. This activity may include, but is not limited to, cycle counting inventory and collecting country of origin data on inventory.**

* **Create Commercial Invoices and Country of Origin Documents, as required, for all International Shipments.**

* **Manage and research the International On Hold report daily to ensure proper service level shipments.**

* **Research and resolve invoices within multiple stages of processing within the Warehouse Management Software.**

**Required Skills:**

* **Strong Communication Skills, verbal and written.**

* **Strong problem-solving capabilities.**

* **Strong mathematical abilities.**

* **Must be a detailed planner, have strong analytical skills, and has problem-solving abilities.**

* **Microsoft Software Suite.**

* **Strong reporting abilities geared to various levels of leadership.**

* **Ability to handle difficult customer situations in a professional manner; strong customer service skills.**

* **Ability to deal with problems involving several concrete variables in standardized situations.**

**Required Experience:**

* Must be 18 or older

* High School diploma or equivalent.

* 1-2 years of Call Center experience.

* 1-2 years of experience working in an ECommerce distribution facility.

* 1-2 years of experience in decision-making and analytical capabilities.

**Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.**

**Enjoy the best of ALL worlds**

Along with a generous compensation and benefits package and dynamic location, there is another big benefit to building your career here: you enjoy the best of all worlds in one company. As an industry leader since 1985, we offer the strength and stability of a large firm, with healthy profitability and exciting career growth. Yet our friendly, team-oriented workplace makes you feel like part of a close family.

Check out our ***UA Total Rewards*** that make us such a great place to work:

**Cash Compensation**:

* Very competitive base pay with opportunity for annual increases based on performance

* Evening ($.75/hour) and Weekend ($1.00/hour) Shift Differentials

* Regular opportunities to work overtime and earn special bonuses

**Comprehensive Benefits to meet the needs of you and your family:**

Full-time employees eligible for:

* Medical, Prescription, Dental, and Vision

* Life and Disability Insurances

* Generous Time Off Benefits: 7 Paid Holidays, Volunteer Time, and Bonus Day Off in addition to up to 10 Days Paid Time Off for vacation/personal/incidental illness

* Free Paid Meals through our onsite Marketplace

Full-time and Part-Time employees eligible for:

* Free workwear and safety gear

* Free Employee Assistance Program

* Employer matches on 401(k) plan retirement contributions

* Supplemental benefit programs include accident, critical illness and hospital care insurances, auto and home insurance, legal assistance, pet insurance, and Identity protection program

For more information about our extensive benefits and eligibility requirements, .

**Career Development Opportunities**:

Growing companies grow talent from within. Successful performance, reliability, professional conduct, and a desire to develop your skills and career can result in consistent opportunities for promotion.

Each of our departments has: Team Leads, Supervisors and Managers

**We offer on-the-job training and leadership development come grow with us**

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