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Helpdesk Technician

2 months ago

Baltimore, United States latitude Full time
Job Title: IT Helpdesk Technician

Location: Baltimore, Maryland

Job Type: Contract to Hire

Experience: Minimum 3 years in IT helpdesk/support roles

Required Skills
    • Experience in providing IT support and troubleshooting for end users
    • Proficiency with Office 365 administration and support
    • Strong knowledge of computer hardware, software, and networking
    • Ability to diagnose and resolve technical issues independently and efficiently
    • Excellent communication skills, both verbal and written
    • Customer-focused with a problem-solving attitude
    • Ability to prioritize and manage multiple tasks simultaneously
Responsibilities
    • Provide first-level contact and convey resolutions to customer issues
    • Properly escalate unresolved queries to the next level of support
    • Track, route, and redirect problems to correct resources
    • Update customer data and produce activity reports
    • Walk customers through problem-solving process
    • Follow up with customers to ensure their technical issues are resolved
    • Document technical knowledge in the form of notes and manuals


$25 - $30 an hour