L1 Helpdesk Technician

4 months ago


Baltimore, United States Lotus Technology Group, Inc. Full time
Job Title: L1 Helpdesk Technician
Select employment type: Fulltime
Locations: Baltimore, Maryland,

About the client:-
Our client is a global leader in Engineering and R&D (ER&D) services. With 976 patents filed for 57 of the Global Top 100 ER&D spenders, the client lives and breathes engineering. Some of their innovations include World's 1st Autonomous Welding Robot, Solar 'Connectivity' Drone, and the Smartest Campus in the World, to name a few.

Their expertise in engineering design, product development, smart manufacturing, and digitalization touches every area of human lives - from the moment one wakes up till the time one goes to bed. With 110 Innovation and R&D design centers globally, the client specializes in disruptive technology spaces such as 5G, Artificial Intelligence, Collaborative Robots, Digital Factory, and Autonomous Transport.

Our client is a publicly listed subsidiary of a well-respected $21 billion conglomerate operating in over 30 countries
Job Description:
• Windows Server experience & server management
• Server Patching, Configuration
• sset Management, specifically Laptop/Desktop support.
• Badge ID application issues support as needed
• CMS application issues support as needed
• New Zabbix installation in UAT
• Fast Id calls
• CAFIS performance or nonperformance reporting to CJIS teams as ad-hoc reports when requested
• MAFIS documents updates/enhancements as needed or when requested
• Patching updates in Test environment
• CMS health check
• CMS space check
• Daily CMS disk space check
• Daily MAFIS Health checks
• Latent site hard drive monitor for space
• Monitor UAT environment for testing and for both the customer and internal use for Thales
• Monthly MAFIS Health checks
• Weekly MAFIS db_caps checks
• Weekly MAFIS Health check report/ complete and send report to customer every Friday
• Monitor Production Cardscan room for Performance and Operational issues
• Monitor Production Transaction Controller for Performance and Operational issues
• Preventative Maintenance
• Imaging and installation of new/replacement workstation (Latent/WebID)equipment when applicable
• Basic knowledge of Windows OS, Windows Server, SQL and networking

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