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Product Support Representative I

4 weeks ago

Jacksonville, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Job Description

The world of finance moves fast. At FIS, were faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, wed like to know: Are you FIS?

About the role:
As a Product Support Representative on our Vendor Enrollment team, you will work with FIS clients to provide in-depth product support. You will make calls to FIS customers to enroll them in electronic payment programs.

What you will be doing:
Contact suppliers by phone to introduce the FIS Integrated Payables Credit Card and ACH Programs

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment

Meet performance targets including high-volume tele-sales dial, contact & conversion metrics
Identify and overcome objectives while walking the supplier through the enrollment process
Offer/cross-sell merchant services as appropriate to meet the suppliers needs

Perform supplier analysis and update records for lead activity and status

What you will need:
3-years of inbound and/or outbound call center/customer service experience
Excellent written and verbal communication skills
High energy and self-motivated with the ability to work independently and within a team
Strong presentation skills
Advanced Microsoft Excel/Outlook skills

Added bonus if you have:

Knowledge of FIS products a plus

SFDC (salesforce.con) skills

3-years of sales experience; tele-sales experience preferred

What we offer you:
A career at FIS is more than just a job. Its the chance to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Resources to invest in your community
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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