Product Support Representative I

3 weeks ago

Jacksonville, United States Jobs for Humanity Full time
Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

Job Description

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%

Job Description
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Product Support Representative I - ALM Finance Support Analyst, you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team:We are a team that supports an Asset Liability Management software used by various banks and financial institutions. The team consists of problem solvers that take technical issues and work with the client and internal stakeholders to resolve issues encountered by clients.

What you will be doing:We are looking for a person interested in Finance and Customer support to provide customer care to our ALM software called BancWare. This position is ideal for someone who enjoys Asset-Liability Management and is interested in Fintech. You will help provide ongoing support to functional resources to help triage client issues. You will also serve as a point of escalation for troubleshooting and resolution of technical issues.
  • Responds to situations as first-line product support to isolate or fix problems in software.
  • Involved in customer installation and training. Provides support to customer/users where the issue is technical in nature.
  • Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
  • Coordinate queue management and resolution times for technical support tickets.
  • Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions.
  • Collaborate with Prod Ops to track monitoring issues and provide assistance as required to the Ops teams.
  • This hybrid position is located in Jacksonville, Florida office

What you will need:Technical skills: Excel
  • Should be able write basic Excel functions
Miscellaneous:
  • Good communication skills
  • Can work well with remote teams
Soft skills:
  • Pragmatic and capable of solving complex issues
  • Ability to understand business needs
  • Excellent communication and client-focus
  • Push innovative solutions
  • Service-oriented, flexible & team player
  • Self-motivated, take initiative
  • Attention to detail
Preferred Qualifications:
  • BS in Finance (Information Technology minor)
  • BS in Information Systems
  • BS in Business with an Information Technology minor

Added bonus if you have:
  • Good to have finance Asset Liability Management domain knowledge
  • Interested in Finance and Fintech is a plus
  • Interested in balance sheet management
  • Ability to speak Spanish
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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