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Supervisor

2 months ago

New Haven, United States Tim Hortons Full time
Description
Looking for early morning risers or people who love afternoons.

Morning shifts starting at 5 a.m - so you can enjoy your afternoon.

If you are partial to afternoons we have shifts that have you on your way home by 8:30 pm

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

You believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:
  • Managing labor costs through effective floor management
  • Controlling food & paper costs using order guides
  • Ensuring that product launches and promotions are executed with perfection
  • Resolving Guest issues, as well as working with your team to minimize issues
  • Participate in the recruitment process
  • Training new Team Members
  • Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
  • Coach & discipline Team Members as needed
  • Be a leader and always lead by example by following all Tim Hortons policies and procedures
  • Plan, organize, direct, control and evaluate daily operations
  • Foster a positive work environment through leadership and example
Why Work for Us?
  • Amazing Team
  • Competitive Wages
  • Flexible Schedules
  • Comprehensive training
  • Growth Opportunities
  • Tim Hortons Scholarship Program
  • Incentive and Recognition Programs - Team Member Referral and Guest Recognition Program
  • Health Care Benefits per ACA to qualifying employees after 60 days
  • 401k Safe Harbor & Profit Sharing to qualifying employees
  • Free Uniform
  • Free Meal during your shift
  • Footwear Discount Program
Physical Demands:
  • Walking and standing for long periods of time
  • Able to lift and carry up to 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
  • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines
Availability:
  • Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.
Requirements
  • Serve Safe Certification preferred
  • Education - Secondary (high) school completed
  • Experience - Minimum 1-year experience in the quick-service restaurant industry
  • Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
  • Excellent written and verbal communication
  • Strong leadership and interpersonal skills
  • Customer service mindset


Company Information
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.