Customer Cloud Value Specialist

2 weeks ago


St Albans, United States Equifax Full time

We are excited to bring on a Customer Cloud Value Specialist to help lead and drive our business transformation and revenue growth initiatives with assigned customers with exceptional customer experience . What you’ll do Liaison with customers and account teams to represent drive business transformation and revenue growth initiatives and influence customer expectations according to EFX capabilities and constraints

Be able to help and support account teams /customers to articulate and derive the value of cloud and with use cases to drive revenue growth

Collaborate with cross functional teams to understand current proceeses and establish additional scalable processes to deliver outcomes

Provides thought leadership and works collaboratively with cross functional teams in a matrix organization to resolve roadblocks / issues

Leads delivery aspects of external client management, in conjunction with the sales team and internal teams – conducts regular communications and maintains individual working relationships with customer personnel at both the leadership and working levels

Provide post-production support by means of hardening support processes, plus effective metrics tracking and analysis.

What experience you need Minimum Bachelor’s degree

Strong problem-solving and leadership skills

Good understanding of cloud technologies and be able to quickly ramp up with EFX capabilities

Experience in presenting with confidence, delivering and driving customer facing engagements

Be able to work with a wide variety of stakeholders to gather `needed information and drive outcomes

Minimum 5 years of experience in customer facing/consulting roles.

Project/program management experience of multiple large customer projects in parallel.

Strong written and oral communication skills, ability to analyze problems and determine solutions.

What could set you apart Have a unique blend of technical skills, business acumen and people skills to navigate stakeholder relationships, customers and keeping pace with market trends

Degree in a technical field such as in computer science or information technology

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