Site Reliability Engineer

1 month ago


St Albans, United States Jettycloud Full time

Site Reliability Engineer (Core backend team)

Location:

Georgia Bulgaria

JettyCloud

looks for IT professionals on behalf of

RingCentral

to join its team in

Sofia . RingCentral Bulgaria

is a new European branch of an American company RingCentral. JettyCloud is a software R&D center that works for RingCentral. RingCentral

builds a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service. We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible. As a

Site Reliability Engineer,

your prime responsibilities are related to a tight work with engineering's teams on product improvement in observability, reliability, and scalability.

Key Responsibilities:

Tight work with the engineering and architecture teams on identifying resilience gaps, and building & executing a roadmap for their resolution Onboarding of K8S microservices to the GitOPS-based CI/CD process and push microservices migration from semi-manual GitOPS releases to the fully-automated zero-downtime CI/CD process Implement SLI/SLO for K8S microservices and build the process to follow them. Identify observability gaps, and execute a roadmap for their mitigation React to production issues as an on-call engineer, participate in the RCA process, and write runbooks & automation to mitigate possible issues in the future Develop, test, execute & support disaster recovery plans for mission-critical services and sub-systems Capacity planning & cloud infra cost optimization Implement security & compliance requirements Requirements:

3+ years of technical experience in the same or similar role supporting large-scale and high-load production systems Experience in the development and support of public cloud infrastructure Hands-on experience in running HA applications and development of the CI/CD process in Kubernetes Proven programming skills in Python, Go or similar Good knowledge of Linux environment, TCP/IP, network routing, DNS Familiar with SRE principles, DevOps practices, and modern cloud-native landscape Accuracy, attention to details, ability to follow processes Good communication skills with English level intermediate or above Pluses:

Experience working with contact centers, VoIP solutions; Ability to read and troubleshoot Java code if needed; Experience in SQL/NoSQL DB's or attitude to develop skills in this field. Conditions:

Well-coordinated professional team Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth Additional Health and Life Insurance Package Employee Assistance Program ReBenefit Platform Account with 400BGN value monthly

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