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Customer Service Team Member

3 months ago

Lititz, United States Ace Hardware Full time
Bomberger's Store - Immediate Part Time (approximately 8-15 hours weekly) Customer Service Team Member Needed

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic work setting?

Bomberger's Store, your local hardware store, is looking for a highly skilled and enthusiastic Customer Service Team Member to join our team. As part of our community-driven brand, you will have the opportunity to work alongside individuals who are dedicated to providing top-notch service. By joining us, you will learn valuable customer support skills and be a part of a motivated team that values small and personal interactions.

Candidates will be expected to assist customers with a variety of store business and issues related to current and prior purchases by performing the following duties:
  • Operates a computerized cash register to process orders, customer returns, and issue cash or credit.
  • Accepts and processes payments on customer accounts. Collects rent payments from tenants.
  • Processes purchases of store gift cards; prepares donations of these items.
  • Processes transactions for the purchase of Pennsylvania hunting, fishing, and dog licenses and compiles reports.
  • Processes transfers of merchandise to departments within the store.
  • Creates special orders, accepts payment, and finalizes upon full payment.
  • Processes transactions to pay cash to selected vendors or employees of the store.
  • Checks balances and answers routine questions from customers regarding their store accounts.
  • Utilizes the store phone system to answer calls and assist customers by answering any questions, taking a message, or transferring calls to another department.
  • Uses store radio regularly for customer assistance.
  • Assists customers by getting prices or resolving price discrepancies, helping to locate products or merchandise, and answering general questions.
  • Listens to customer feedback and complaints; resolves problems.
  • Assists in activities to prepare for opening or closing of the store.
  • Orders and maintains the proper amount of money in the customer service safe.
  • Keeps customer service station clean, organized and stocked with necessary supplies.
  • Refills customer queue stock and informs a shift lead if products need ordered.
  • Redeems coupons.
  • Bags customer merchandise.
  • Collects trash from checkout area and takes to warehouse for disposal
  • Demonstrates regular and predictable attendance.
  • Maintains a friendly and respectful attitude towards customers and coworkers.