Assistant Service Manager

4 weeks ago

San Jose, United States Coast Counties Peterbilt Full time

**Assistant Service Manager Job Description**

REPORTS TO: SERVICE MANAGER

**POSITION PURPOSE:**

The Assistant Service Manager assists the Service Manager in the day-to-day operation of the Service Department. The Assistant Service Manager organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

**KEY RELATIONSHIPS:**

The Assistant Service Manager reports directly to the Service Manager. The Assistant Service Manager will communicate with sales, parts, warranty and executives as his/her course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs.

The Assistant Service Manager will work closely with the other parts counter personnel, & warranty manager coordinating with them the various aspects of customer service requirements & issues.

The Assistant Service Manager will also work closely with the Service Writer & technicians for the coordination of repair strategies, estimates, and updating repair status in an effort to provide excellent customer service.

The Assistant Service Manager will also work closely & daily with customers, providing timely estimates, updating open repair orders (ROs) status in an effort to provide excellent customer service. As customers inquire, the assistant service manager will be required to know the status of each and every job that shows as an open RO and provide updates in an efficient manner.

**DUTIES AND RESPONSIBILITIES**

**Management /Administrative related**

Meet with the Service Manager and the Service Writer each morning to establish repair strategies based on the turnover notes, dispatch sheets, and job priorities

Conduct a Daily Pre-work Communication Meeting with all service technicians at their assigned start times. Minimum content to be review = assigned jobs, jobs to be assigned & customer expectations, safety tip; along with other relevant topics (current technician proficiency)

Assign Repair Orders based on skills / abilities & inform technicians of expectations and time allowance on each repair before, during and after a repair order is being processed.

Assist technicians with diagnostics and troubleshooting.

Review repairs in process as to timeliness and QUALITY.

Provide Daily RO updates to all department & branch stakeholders plus customers using SmartLINQ Service Management aka Decisiv

Reconcile payroll day to day

Review technician write-ups for accuracy and completeness.

Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.

Coordinate with the rear parts counter on repairs waiting for parts.

Coordinate with the warranty manager

Coordinate with the truck sales man

Maintain a clean shop environment

Maintain the readiness and proper working condition of the shop tools

Assist the Service Writer with preparing accurate repair estimates.

Update Service Writer on current repairs in process on a regular basis.

Provide current product updates and service bulletins to technicians.

Assist the Service Manager in helping maintain training requirements by recommending needed training and the proper technician for each specific training class.

Perform performance appraisals for technicians on his shift and assist the Service Manager to determine future goals and wage increases.

Assist the Service Manager in the interviewing and hiring of new technicians.

Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs.

Assist the Service Manager in establishing departmental goals and forecasts for each year and aid in accomplishment of these goals.

Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,

**Customer - Related**

Maintain daily contact with service customers as needed. Check repair status and update customers as to changes in promised completion time or change in estimate to complete repairs. All updates to customers using SmartLINQ Service Management aka Decisiv

Open and close repair orders as needed.

Handle routine complaints, concern and make adjustments to repair invoices that require one hour or less.

Recommend adjustments greater than one hour to the Service Manager.

Work with the credit department to maintain proper credit status on each repair order.

**Compensation:** Salary is offered from $68K to $75K per year, PLUS participation in the service department's monthly bonus program.

**Requirements**

2 years in a truck service department is preferred

H.S. Diploma and Associates Degree preferred

Excellent Communication Skills - written and verbal

Proficient with Microsoft Office, Outlook, and Windows based software

**Apply for Assistant Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

  • Assistant Community Manager

    4 weeks ago

    San Jose, United States Rutherford Management Company Full time

    **ASSISTANT COMMUNITY MANAGER** Rutherford Management Company is seeking to hire a **full-time Assistant Community Manager** for a **multi-family property** located in **San Jose**, California**. The Assistant Community Manager is responsible for the operations for the residential apartment community and maintains and improves the property, manages...

  • Social Services Assistant

    4 weeks ago

    San Jose, United States Redwoods Post Acute Full time

    **Redwoods Post Acute** is a skilled nursing facility with 152 beds located in the **heart of Willow Glen** in San Jose California. - Facility Type: Skilled Nursing Facility - Location: 1267 Meridian Ave, San Jose, CA 95125, USA - Position Type: Full Time - Pay Range: $21 to $23 per hour - Other Benefits: Paid Training, Paid Orientation - Department: Social...

  • Assistant Community Manager

    4 days ago

    San Jose, United States Rutherford Management Company Full time

    Job DescriptionJob DescriptionASSISTANT COMMUNITY MANAGERRutherford Management Company is seeking to hire a full-time Assistant Community Manager for a multi-family property located in San Jose, California.The Assistant Community Manager is responsible for the operations for the residential apartment community and maintains and improves the property, manages...

  • Assistant Property Manager

    4 weeks ago

    San Jose, United States Ascend Full time

    Job DescriptionJob DescriptionAscend Talent Solutions Job Description – Assistant Property ManagerJob Description – The Assistant Property Manager will work closely with the Property Manager, Asset Manager, Property Coordinator, and Engineering and Security teams to ensure the successful fiscal and real property management of the building. The primary...

  • Assistant Property Manager

    4 weeks ago

    San Jose, United States Ascend Full time

    Job DescriptionJob DescriptionCommercial Real Estate Assistant Property ManagerJob DescriptionThe Assistant Property Manager will work closely with the Property Manager, Asset Manager, Property Coordinator, and Engineering and Security teams to ensure the successful fiscal and real property management of the building. The primary responsibilities for the...

  • Assistant Property Manager

    4 weeks ago

    San Jose, United States Ascend Full time

    Job DescriptionJob DescriptionAscend Talent Solutions Job DescriptionJob Description – The Assistant Property Manager will work closely with the Property Manager, Asset Manager, Property Coordinator, and Engineering and Security teams to ensure the successful fiscal and real property management of the building. The primary responsibilities for the...

  • Assistant Property Manager

    1 month ago

    San Jose, United States Ascend Full time

    Job DescriptionJob DescriptionJob Description – The Assistant Property Manager will work closely with the Property Manager, Asset Manager, Property Coordinator, and Engineering and Security teams to ensure the successful fiscal and real property management of the building. The primary responsibilities for the Assistant Property Manager will be actively...

  • Assistant Property Manager

    4 weeks ago

    San Jose, United States Ascend Full time

    Job DescriptionJob DescriptionCommercial Real Estate Assistant Property Manager Job Description – The Assistant Property Manager will work closely with the Property Manager, Asset Manager, Property Coordinator, and Engineering and Security teams to ensure the successful fiscal and real property management of the building. The primary responsibilities for...

  • Assistant Manager

    2 days ago

    San Jose, California, United States Sonic Full time

    As a SONIC Drive-In Assistant Manager, you are responsible for assisting the General Manager in managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the SONIC Drive-InResponsibilities include: Hiring, training, supervising, managing, directing, and...

  • Assistant Community Manager

    1 month ago

    San Jose, United States ABL Properties, Inc. Full time

    SUMMARY FOR POSTING ABL Properties, Inc. is a premier, mid-sized South Bay residential property management company. We’re known for our outstanding customer service for residents who enjoy the comfort, convenience, and community of our attractive, well-maintained garden-style apartments. ABL’s Assistant Community Managers are skilled professionals who...

  • Assistant Manager

    2 days ago

    San Jose, United States Jardin Full time

    Job DescriptionJob DescriptionA Restaurant Assistant Manager is responsible for overseeing the daily operations of the restaurant. Duties include but are not limited to hiring and training restaurant staff, following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff. Ensuring...

  • Manager of Surgical Services

    1 month ago

    San Jose, United States Texas Nursing Services Full time

    Job DescriptionJob DescriptionSalary Estimate: Midpoint $101.97 (there is flexibility to go higher based on the candidates experience)Sign-On Bonus: $10,000 Relocation: Case by Case Basis Position SummaryThe Nurse Manager for Surgical Services manages the daily operations and staff functions in Surgical Services. The patients’ continuum of care from entry...

  • Service Operations Manager

    1 week ago

    San Jose, United States ittxylem Full time

    Job DetailsPosition SummaryWe at Xylem are so excited to share our opportunity for an Operations Manager for the Northern, California.We are seeking dynamic and experienced candidates to impact the business and manage processes.The ideal candidate will have proven experience seeing the big picture along with staying focused on the details along the way.This...

  • Manager of Professional Services

    1 week ago

    San Jose, United States OpenGov Full time

    Job Summary: Under supervision of the Professional Services Director, this role will be responsible for leading and managing assigned staff to ensure that the projects within their portfolio are deployed on-time, on-budget, and with high customer satisfaction by working with the project team to accurately forecast their projects. In addition, this role will...

  • Assistant Store Manager

    1 month ago

    San Jose, United States Smart Foodservice Stores LLC Full time

    **Join Our Community of Food People!** **QUALITY AND DEDICATION BEGINS WITH OUR TEAM, SO JOIN CHEF’STORE TODAY!** **We work as one to help our customers.** We offer competitive pay, Retail Sales Associates start at $28.56/HR! Schedule: Open availability and weekends required. The essential duties of the Assistant Store Manager CHEF'STORE are as...

  • Service Operations Manager

    4 weeks ago

    San Jose, United States CareerBuilder Full time

    Position Summary We at Xylem are so excited to share our opportunity for an Operations Manager for the Northern, California. We are seeking dynamic and experienced candidates to impact the business and manage processes. The ideal candidate will have proven experience seeing the big picture along with staying focused on the details along the way. This...

  • Client Service Manager, Security

    2 weeks ago

    San Jose, United States Palamerican Full time

    Overview PalAmerican Security is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to...

  • Client Service Manager, Security

    4 days ago

    San Jose, United States PalAmerican Security Full time

    Overview PalAmerican Security is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to...

  • Assistant Branch Manager

    2 weeks ago

    San Jose, United States East West Bank Full time

    Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets...

  • Physician Assistant

    2 days ago

    San Jose, United States Nexus HR Services Full time

    Job DescriptionJob DescriptionPhysician Assistant - San Jose, CA 95116Pain Management Physician AssistantCompensation: $190,000 per yearOverview: Nexus HR is seeking a Physician Assistant for a reputable pain management specialty clinic in San Mateo, CA. The ideal candidate must have a current California Physician Assistant license and an established...