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Specialist 1
2 months ago
Genesis10 is seeking a Specialist 1 for an onsite 7-month contract position with a leading client in Brooklyn, OH. This role pays $23 /hour W2 based on experience. Candidates applying must be a US Citizen or Green Card Holder and able to work on a W2 basis directly with Genesis10.
Job Description:
Under direct supervision, the Specialist is primarily focused on execution of basic processing and/or quality verification work following defined procedures. The Specialist is also responsible for routine operational and/or administrative work and escalates any issues. This position will be responsible for client support and quality review functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance by contributing to a high performing work team environment. This process includes loan servicing system input, balancing and related research. Other duties include performance of special instructions and follow up for accurate and timely completion of transactions ensuring compliance with established policies, procedures, and service level agreements. The incumbent will participate as a team member dedicated to supporting the growth and servicing of the portfolio, providing the highest quality of customer service and satisfaction for internal and external customers alike.
Job Duties:
This role covers a combination of staff within the areas of, retail banking, small business banking, consumer lending, origination and cover a broad range of responsibilities and duties
Administers defined procedures, analyses, tasks, and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
Performs basic routine tasks assigned by manager. May provide service in relation routine billing inquiries, service requests, suggestions, and complaints from customers
Completes work by following clearly defined procedures
Other duties as assigned
Perform tasks as a fully contributing member of a high performing work team
Provide world-class level of quality customer service and teamwork
Answer client questions and inquiries that are phoned in directly to Loan Services
Perform accurate and timely monetary processing as indicated. This includes the processing of Dollar Transaction Forms and Loan Initial Funding Requests via the Centralized Funding process
Balance general ledger entries via Automated Posting Application (APA) to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner
Post DDA entries via APA to Hogan system, send out cashier checks and process outgoing wires as needed based on service requests
Process requests received via departmental Quest, databases and KeyView system including Fee Waiver requests and changes to indicative account information. This would also include transactions such as reapplication of payments, research of missing or misapplied payments, and producing payment history statements
Perform maintenance transactions on CLS including, but not limited to, setting up borrowing base ticklers, Advance Paydown ticklers and other monetary and indicative system changes
Careful and timely review and action of various reports to alleviate potential customer impact issues and to ensure system integrity
Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely
Perform quarterly Operational testing as scheduled
Assist other team members with daily workload to ensure timely completion and achievement of work
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