Guest Service Representative

3 months ago

Irvine, United States Marriott International Inc Full time
Job Number 24110130
Job Category Rooms & Guest Services Operations
Location Irvine Marriott, 18000 Von Karmen Ave., Irvine, California, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The pay range for this position is $25.65 to $25.65 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Guest Service Representative

    3 days ago

    Irvine, California, United States Pacific Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Pacific Hospitality Group. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesWelcome guests and provide a warm and welcoming...

  • Guest Service Representative

    2 days ago

    Irvine, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Guest Service Representative to join our team at Marriott International Inc. As a key member of our hotel operations, you will play a vital role in ensuring the smooth day-to-day functioning of our property.Key Responsibilities:Provide exceptional guest service and support to our clients and...

  • Guest Service Representative

    6 days ago

    Irvine, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Guest Service Representative to join our team at Marriott International Inc. As a key member of our hotel operations, you will play a vital role in ensuring the smooth day-to-day functioning of our property.Key ResponsibilitiesProvide exceptional guest service and support to our clients and...

  • Guest Services Representative

    2 weeks ago

    Irvine, California, United States Sage Hospitality Full time

    About Us:The Embassy Suites Irvine Orange County Airport is strategically located in the vibrant heart of Orange County, renowned for its accessibility to the Orange County Airport. Embracing the Southern California lifestyle, we are conveniently situated near attractions such as OC Great Park, Newport & Laguna Beach, and Disneyland & California Adventure...

  • Guest Services Representative

    1 week ago

    Irvine, California, United States Sage Hospitality Full time

    Why Choose Us?The Embassy Suites Irvine Orange County Airport is strategically located in the vibrant heart of Orange County, renowned for its accessibility to the Orange County Airport. Embracing the Southern California lifestyle, we are conveniently situated near attractions such as OC Great Park, Newport & Laguna Beach, and Disneyland & California...

  • Guest Services Representative

    2 weeks ago

    Irvine, California, United States free-classifieds-usa Full time

    Guest Services Representative - Marriott Irvine SpectrumLocation: Irvine, California, United StatesCompany Overview: Marriott International stands as a premier name in the hospitality sector, dedicated to crafting unforgettable experiences for guests while making a positive impact globally.Position Overview: We are in search of a Guest Services...

  • Guest Services Representative

    2 weeks ago

    Irvine, California, United States free-classifieds-usa Full time

    Guest Services Representative - Marriott Irvine SpectrumLocation: Irvine, California, United StatesCompany Overview: Marriott International stands as a premier entity in the hospitality sector, dedicated to crafting unforgettable experiences for guests while positively influencing the global community.Position Overview: We are in search of a Guest Services...

  • Guest Services Representative

    2 weeks ago

    Irvine, California, United States free-classifieds-usa Full time

    Guest Services Representative - Marriott Irvine SpectrumLocation: Irvine, California, United StatesCompany Overview: Marriott International stands as a premier name in the hospitality sector, dedicated to crafting unforgettable experiences for guests while positively influencing the global community.Position Overview: We are in search of a Guest Services...

  • Guest Services Representative

    1 week ago

    Irvine, California, United States Sage Hospitality Full time

    About Us:The Embassy Suites Irvine Orange County Airport embodies the essence of Southern California hospitality. We are strategically located near key attractions, ensuring our guests enjoy the best of Orange County.Our Team:We are a vibrant and diverse group dedicated to crafting exceptional experiences for our guests and each other. Our commitment to...

  • Guest Services Representative

    2 weeks ago

    Irvine, California, United States Sage Hospitality Group Full time

    Position SummaryThe role of a Front Desk Agent is pivotal in creating a welcoming atmosphere for guests. This position involves greeting visitors upon their arrival, ensuring a seamless check-in and check-out process, managing bookings, and addressing guest inquiries effectively.Key ResponsibilitiesPerform check-in procedures for incoming guests utilizing...

  • Guest Services Representative, Sports Club Orange County

    2 weeks ago

    Irvine, California, United States Equinox Group Full time

    Position OverviewWe are seeking enthusiastic and dynamic Guest Services Representatives to enhance the member experience at Equinox. This role is perfect for individuals who are passionate about delivering exceptional service in a vibrant and expanding environment.Key ResponsibilitiesProfessionally welcome and assist members and guests.Provide information...

  • Night Auditor/Guest Service Representative

    6 days ago

    Irvine, California, United States Sonesta International Hotels Full time

    Job Summary:The Night Auditor (NA) is a critical member of the hotel team, responsible for ensuring the accuracy and integrity of financial transactions. As a key player in the hotel's operations, the NA plays a vital role in maintaining the hotel's financial stability and reputation.Key Responsibilities:Accurately balance all hotel income and expenses for...

  • Customer Service Representative

    3 days ago

    Irvine, California, United States 85C Bakery Cafe Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at 85C Bakery Cafe. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Taking Orders and Processing Payments:...

  • Guest Services Supervisor

    2 weeks ago

    Irvine, California, United States DKN HOTEL GROUP Full time

    Job OverviewLocationDKN HOTEL GROUPPosition SummaryThe Guest Services Supervisor plays a crucial role in ensuring exceptional service delivery to our guests. This position involves overseeing the front desk operations and leading the Guest Service Team to maintain high standards of hospitality.Key Responsibilities:Exhibit a warm and welcoming attitude while...

  • Guest Services Supervisor

    2 weeks ago

    Irvine, California, United States Huntington Hotel Full time

    Position Overview: The Front Desk Manager plays a pivotal role in ensuring exceptional guest experiences at the Huntington Hotel. This position is designed to support the Front Office Team in their daily responsibilities while embodying a proactive approach to customer service.Key Responsibilities:Oversee front office operations to ensure compliance with...

  • Guest Services Representative, Sports Club Orange County

    2 weeks ago

    Irvine, California, United States Equinox Full time

    Company OverviewOUR STORYEquinox Group represents a rapidly expanding collective of the most influential, experiential, and distinctive lifestyle brands in the world. We are continuously in pursuit of innovations that enhance life and boldly expand the lifestyle brands and experiences that define our mission. Alongside Equinox, our other esteemed brands,...

  • Guest Services Manager

    1 week ago

    Irvine, California, United States Hampton Inn Irvine Full time

    The Guest Services Manager plays a pivotal role in supporting the Front Office and General Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also crucial in optimizing room revenue and occupancy rates. Benefits* Competitive Compensation* Comprehensive...

  • Guest Services Coordinator

    2 weeks ago

    Irvine, California, United States Hampton Inn Irvine Full time

    The Guest Services Coordinator plays a vital role in supporting the Front Office and General Manager by delivering attentive, courteous, and efficient service to all guests throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates. Benefits* Competitive Compensation* Comprehensive Hospitality Training* Health...

  • Guest Services Associate

    2 weeks ago

    Irvine, California, United States Nelson Connects Full time

    Position OverviewGuest Services Associate (CONTRACT-TO-HIRE)Role Summary:As a Guest Services Associate at a distinguished residential complex, you will serve as the friendly face and primary point of contact for residents and guests. Your position is vital in fostering a welcoming atmosphere and ensuring a pleasant experience for all who enter the premises....

  • Guest Services Supervisor

    2 weeks ago

    Irvine, California, United States Huntington Hotel Full time

    Position Overview: The Front Desk Manager plays a pivotal role in overseeing the daily operations of the front office team, ensuring exceptional service delivery and guest satisfaction.Key Responsibilities:Supervise front office staff to guarantee adherence to hotel policies and procedures.Facilitate smooth and professional front desk operations, including...