Clinical Specialist
2 months ago
Position
Summary:
The Clinical Specialist will be primarily responsible for training and supporting users of our products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively - both for the preservation of organs prior to transplant, and for various clinical and non-clinical research studies. The role of Clinical Specialist will involve global travel, primarily within North America, visiting leading sites of transplantation surgery. This means the Clinical Specialist will be required to work after business hours, including nights, weekends, and some very long days, which is the norm due to the unpredictable nature of organ donation and transplantation.
Key
Responsibilities:
Responsibilities may include the following and other duties may be
assigned:
Train and support organ retrieval and transplant teams .
Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support.
Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events.
Effective and timely communication with transplant teams, internal management, and
coworkers.
Create and write case study review with guidance for senior
colleagues.
When not on call will support managers, directors, and other internal staff in various assignments, either remotely or onsite.
May participate in R&D activities in lab settings under the direction of
management.
Work
with
the
liver
transplant
teams
to
collect
data
on
livers
perfused
and
preserved
to build up a database of product performance and
use.
Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens.
Attend local, regional, national, and international meetings and conferences, in person or virtually.
Develop and maintain positive working relationships in connection with end users of all
levels.
Performs administrative tasks related to expenses, email, and other communication
activities.
Ensures personal understanding of all quality policy/system items that are personally
applicable.
Follows all work/quality procedures to ensure quality system compliance and high-quality
work.
Other duties as assigned by the Director of Clinical
Support.
Qualifications:
Essential
Requirements:
BS degree in combination with equivalent medical experience, with 3+ years’ experience in
ICU,
ECMO, Cath Lab, OR, Transplant, and
ED
Regardless of professional background, one must possess the following
qualities:
Must be highly flexible and willing to support sites as needed within and across North
America
Must be detail oriented with strong organizational
skills.
Strong problem-solving
skills.
Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
Excellent customer-facing
skills.
Ability to work calmly and professionally under
pressure.
Must be able to enthusiastically work at a fast pace in a dynamic environment and manage multiple priorities.
Microsoft Word, Excel, and PowerPoint
proficiency.
Preferred
Requirements:
A licensed RN, RT, RD, and/or a health science-related
degree.
Industry experience in pharmaceutical or medical
devices.
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