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Service Coordinator

3 months ago

Westford, United States Fire Equipment Inc Full time

Job description

Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area. FEI is a third generation family owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family. Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property. Responsibilities: Schedule and dispatch field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. Ensure all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system. Utilize and maintain an electronic scheduling program. Provide daily updates as necessary. Review, process and distribute all service documentation including service work orders. Respond to all customer requests for information or assistance. Proactively follow-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. Process daily work received from technicians. Manage service request from the point of scheduling through the completion of service. Maintain accurate customer information at all times. Assist service management as needed. Other duties as assigned. Minimum Qualifications: Minimum 2 years scheduling experience, experience scheduling technicians highly preferred. Must be detail oriented with strong communications skills. Present a pleasant and professional demeanor when communicating with customers via phone and email. Ability to handle multiple tasks simultaneously. Must be able to prioritize existing workload while handling emergency requests. Ability to interact with both customers and technicians in a friendly and professional manner. High school diploma or equivalent. Proficient in Microsoft Word and Excel, familiarity with Salesforce.com is a plus. Benefits: Competitive Pay 401(k) with company match Medical, Dental & Vision Insurance Package Disability & Life Insurance Package Paid Vacation & Holidays Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran. Job Type: Full-time Salary: $24.00 - $30.00 per hour Schedule: 8 hour shift Monday to Friday Experience: scheduling service technicians: 2 years (Preferred) Work Location: In person

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